Optical Dispensary Associate

5 days ago

San Francisco, California, United States EssilorLuxottica Full time
Job Title: Optical Dispensary Associate

At EssilorLuxottica, we are seeking a highly skilled Optical Dispensary Associate to join our team. As a key member of our optical dispensary team, you will be responsible for providing exceptional patient experiences through the selection of eyewear, accurate measurements, ordering, and fitting of eyewear to meet all of our patients' needs.

Key Responsibilities:
  • Custom fit glasses and precisely place prescriptions in lenses.
  • Act as a leader in optical acumen, providing a voice for peers.
  • Take and record measurements, adjust or fit eyewear correctly, ensuring finished eyewear meets standards and patient requirements.
  • Explore patients' needs and priorities by asking open-ended questions.
  • Anticipate problems, explore underlying reasons, and strive to develop long-term solutions to problems, ensuring patients are satisfied and expectations are exceeded.
  • Operate the point-of-sale system, inputting patient information with accuracy and attention to detail.
  • Commit to delivery dates and times, seek feedback, and ask for referrals.
  • Take ownership to achieve exceptional results on individual and team goals.
  • Present, celebrate, and educate patients at the time of dispensing.
  • Take pride in dispensary appearance, show initiative to keep it clean, attractive, and organized, and secure and protect company assets within control.
  • Effectively collaborate with all doctors and practice staff on a daily basis to ensure high-level partnership for patient care.
  • Inform management of safety opportunities and demonstrate safe work practices.
  • Possess a can-do spirit and strong drive for results, self-motivation, and a desire for continual learning and improvement.
  • Adhere to company policies and procedures, including but not limited to discounting, promotions, and inventory management.
  • Work weekends and evenings in support of business needs (varies by location).
  • Adhere to attendance and daily time-keeping requirements, all company policies, and procedures.
  • Foster positive working relationships with the practice, communicating any concerns promptly to the Manager.
  • Consistently maintain proper dress code.
  • Perform other duties as assigned by Manager or as business needs dictate.
Requirements:
  • High school graduate or equivalent.
  • Strong customer service skills: communicator, listener, and team builder.
  • Strong basic math skills.
  • Sales skills.
  • Embraces new technology and change.
Preferred Qualifications:
  • Familiarity with technology, such as point-of-sale, patient record systems, and other software applications.

We offer a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you require accommodations during the application and hiring process, please contact us at [insert contact information].

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