Product Support Specialist

1 day ago


San Antonio, Texas, United States Midland Scientific Full time
About the Role:

Midland Scientific is seeking an experienced Product Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to customers regarding our products and services.

Key Responsibilities:
  • Respond to customer inquiries and resolve technical issues via phone, email, and chat
  • Collaborate with internal teams to develop and implement effective solutions to customer problems
  • Provide training and support to new customers on product usage and features
  • Contribute to the development of knowledge base articles and FAQs

Requirements:
  • Bachelor's degree in a science field or related discipline
  • 2-5 years of experience in a technical support or customer service role
  • Excellent communication and problem-solving skills
  • Ability to learn new technologies and systems quickly

Estimated Salary: $55,000 - $75,000 per year

This is a full-time position with opportunities for career advancement and professional growth. If you are a results-driven and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply.

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