Patient Financial Advocate Specialist

2 weeks ago


Burleson, Texas, United States Firstsource Full time
Job Title: Patient Financial Advocate

Location: Onsite at a Medical Facility in Burleson, TX

Job Type: Part-time

Hours: Monday-Friday, 9:00am-1:00pm

About the Role:

At Firstsource Solutions USA, LLC, we take pride in providing transformational outsourcing solutions and services that span the customer lifecycle across the Healthcare industry. As a Patient Financial Advocate, you will play a vital role in helping patients navigate the complex eligibility and payment process, ensuring they receive the support they need during challenging times.

Key Responsibilities:
  • Screen patients onsite at hospitals for eligibility assistance programs, either bedside or in the ER.
  • Provide information and reports to client contacts, keeping them current on our progress.
  • Identify self-pay patients and initiate the application process, introducing patients to Firstsource services and informing them of our regular contact.
  • Record patient information on designated in-house screening sheets and document results in onsite tracking tools and hospital computer systems.
  • Perform outside field work, including patient home visits to screen for eligibility of State, County, and Federal programs.
Requirements:
  • High School Diploma or equivalent required.
  • 1-3 years' experience in medical coding, medical billing, eligibility, or other pertinent medical experience preferred.
  • Previous customer service experience preferred.
  • Basic computer skills required.
Working Conditions:
  • Must be able to walk, sit, and stand for extended periods.
  • Dress code and other policies may vary at each healthcare facility.
  • Working on holidays or odd hours may be required at times.
Benefits:
  • Medical, Vision, Dental, 401K, Paid Time Off

We are an equal opportunity employer that does not discriminate based on age, race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other protected class in accordance with applicable laws.



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