Healthcare Advocate and Problem Solver

3 days ago


Grand Rapids, Michigan, United States Corewell Health Full time
About the Job

At Corewell Health, we are committed to delivering personalized healthcare to our patients, members, and communities. As a Customer Service Representative Associate Complex Scheduler, you will play a vital role in achieving this mission by providing exceptional service to our customers.

You will work closely with internal and external resources to resolve complex service inquiries, provide accurate information and education, and develop strong relationships with customers.

This is an excellent opportunity to advance your career in a dynamic environment where you can learn and grow with our organization.

Key Responsibilities
  1. Analyze and resolve complex service inquiries from members, providers, and employers.
  2. Partner with internal and external resources to provide accurate information and education.
  3. Develop and maintain strong relationships with customers.
  4. Maintain high levels of productivity, availability, and adherence to work schedule.
What We Offer
  • A comprehensive benefits package including on-demand pay and discounts directory.
  • Traditional and Roth retirement options with service contribution and match savings.

The estimated salary for this role is $50,000 - $65,000 per year, based on location and experience.



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