Genesys Customer Experience Specialist
1 week ago
A competitive salary ($100,000 - $150,000 per year) is being offered for this position.
About the JobThis role involves ensuring the successful integration of Genesys software into our clients' systems.
The ideal candidate will have a strong understanding of Genesys Enterprise Routing Solutions and experience with large-scale implementations.
Key ResponsibilitiesThe Genesys Engineer will be responsible for:
- Ensuring Smooth Integration: Guaranteeing seamless integration of Genesys software into client systems.
- Technical Assistance: Providing support for large-scale Genesys product suite deployments.
- Daily Operations and Maintenance: Managing daily activities to ensure optimal performance of Genesys solutions.
The following skills are required:
- Genesys Enterprise Routing Solutions: Minimum 3 years of experience with Genesys ER.
- T-Server and I-Server Integrations: Proven expertise in integrating T-Server and I-Server components.
- Genesys SIP Server: Strong understanding of SIP Server architecture and functionality.
- Genesys Voice Portal (GVP): Familiarity with GVP's capabilities and implementation.
- Genesys Reporting: Ability to create and manage reports using Genesys reporting tools.
The following skills would be beneficial:
- Genesys eServices: Familiarity with eServices platform and its applications.
- Genesys Workforce Management: Understanding of workforce management principles and Genesys WFM implementation.
- Genesys Agent Desktops (GAD and iWS): Hands-on experience with GAD and iWS desktop environments.
- Genesys Info Mart and Interactive Insights: Familiarity with data analytics and business intelligence concepts.
- Programming Skills: Knowledge of Java, Servlets, JSP, EJB, JSF, C#, ASP.NET, ADO.NET.
-
Customer Experience Specialist
1 day ago
National City, California, United States Luxottica Group Full timeRole Summary:The Customer Experience Specialist at Luxottica Group is responsible for delivering exceptional customer service while promoting optical products and services. This includes greeting customers warmly, exploring their needs, and linking them to relevant products. The ideal candidate will possess excellent communication skills, be able to work...
-
Customer Experience Specialist
2 days ago
National City, California, United States Luxottica Group Full timeJob DescriptionWe are seeking a Sales Associate to join our team at Luxottica Group.About the Role:The successful candidate will be responsible for providing exceptional customer service, greeting customers with a warm welcome, and exploring their needs and priorities. They will also link customers to store offerings, including eye exams, and assist them in...
-
Customer Experience Specialist
2 days ago
National City, California, United States Perry Ford National City Full timeAbout UsPerry Ford National City is committed to making every customer a customer for life. We believe happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.Job RequirementsTo succeed in this role, you must be organized, friendly, and have excellent communication skills. You should also be able to...
-
Customer Experience Specialist
2 weeks ago
National City, California, United States Old Navy Full timeAbout UsAt Old Navy, we are committed to delivering high-quality products at affordable prices. Our stores offer a wide range of fashionable clothing and accessories for men, women, and children. As a Sales Floor Representative, you will play a critical role in helping us achieve our mission by providing exceptional customer service and promoting our brand...
-
Customer Experience Specialist
4 weeks ago
National City, California, United States DISH Network L.L.C Full timeCompany OverviewDISH Network L.L.C is a leading provider of connectivity solutions, reimagining the future of communication for over 40 years. Our mission is to simplify lives and provide innovative services to our customers.Salary & BenefitsWe offer an estimated salary of $24.25/hour, with opportunities for performance-based promotions and a comprehensive...
-
Customer Experience Specialist
2 days ago
National City, California, United States Planet Fitness Full timeJob SummaryWe are looking for a talented and enthusiastic individual to fill the role of Member Services Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service, creating a memorable experience for our members, and driving business growth through effective communication and relationship-building.Main...
-
Customer Experience Representative
2 days ago
National City, California, United States Luxottica Group Full timeCUSTOMER EXPERIENCE REPRESENTATIVE Luxottica Group seeks a Customer Experience Representative to join its retail team. The ideal candidate will have excellent communication skills and the ability to provide exceptional customer service.Job Summary:• The Customer Experience Representative will greet all customers with a warm welcome and explore their needs...
-
Car Wash Experience Specialist
2 weeks ago
National City, California, United States Soapy Joe's Group, Inc. Full timeSoapy Joe's Group, Inc.We're driven to clean cars, protect the environment, and shine in our communities. As a CAR WASH EXPERIENCE SPECIALIST, you'll play a key role in delivering exceptional customer experiences and growing our membership base.This is a fantastic opportunity for someone who loves to win, cares about people, and isn't afraid to roll up their...
-
Customer Experience Representative
1 day ago
National City, California, United States Luxottica Group Full timeAre you looking for a challenging and rewarding career opportunity?We have an exciting job opening for a Customer Experience Representative at Luxottica Group!As a Customer Experience Representative, you will be responsible for:Providing exceptional customer service and creating a positive shopping experience;Exploring customers' needs and priorities and...
-
Customer Experience Associate
1 day ago
National City, California, United States Luxottica Group Full timeCustomer Experience AssociateWe are seeking a motivated and friendly individual to join our team as a Customer Experience Associate.Main Responsibilities:Deliver exceptional customer service and create memorable experiences.Conduct product demonstrations and promote Luxottica's premium brands.Work closely with opticians and sales teams to achieve sales...
-
Customer Experience Coordinator
4 days ago
National City, California, United States Perry Ford National City Full timeJob SummaryPerry Ford National City is hiring a Customer Experience Coordinator to join its service department in San Diego, CA.The estimated annual salary for this position is approximately $40,000-$52,000 based on industry standards and the company's location.As a Customer Experience Coordinator, you will be responsible for ensuring that customers have an...
-
Customer Experience Ambassador
7 days ago
National City, California, United States Soapy Joe's Group, Inc. Full timeJoin Our Team at Soapy Joe's Group, Inc.We are excited to announce an opportunity for a talented Customer Experience Ambassador to join our team! As a Customer Experience Ambassador, you will play a critical role in delivering exceptional experiences for our customers, creating memorable moments that keep them coming back for more.About the Role:Provide...
-
Customer Experience Ambassador
4 weeks ago
National City, California, United States Wyyerd Fiber Full timeKey ResponsibilitiesWe are seeking a highly skilled Customer Service and Activation Representative to join our team. This individual will be responsible for providing exceptional customer service and support, handling inbound sales and customer inquiries, and assisting with the activation of new services.The ideal candidate will have excellent communication...
-
Customer Experience Associate
1 day ago
National City, California, United States Forever 21 Full timeJob OverviewWe are seeking a highly motivated Customer Experience Associate to join our team at Forever 21. As a key member of our sales team, you will be responsible for creating an exceptional shopping experience for our customers.Main ResponsibilitiesGreet customers and provide assistance with purchasesAnswer product-related questions and provide...
-
Customer Experience Coordinator
1 day ago
National City, California, United States Dalton Subaru National City Full timeAbout the RoleThe Automotive Service Development Coordinator will play a vital part in delivering exceptional customer experiences at Dalton Motors. This includes answering incoming calls, setting appointments, and resolving customer concerns. As a key member of our service team, you will have the opportunity to grow your skills through ongoing training and...
-
Customer Service Specialist in Eyewear
2 days ago
National City, California, United States Luxottica Group Full timeAbout the Job:Job SummaryWe are seeking a highly skilled Customer Service Specialist in Eyewear to join our team at Luxottica. The successful candidate will be responsible for providing exceptional customer service and ensuring a seamless shopping experience.Responsibilities:Provide exceptional customer service and ensure a positive shopping...
-
Customer Experience Ambassador
1 day ago
National City, California, United States Luxottica Group Full timeJoin Our Team: At Luxottica Group, we are passionate about delivering high-quality products and exceptional customer service. We are seeking a talented Sales Associate to join our team and help us achieve this goal. As a Sales Associate, you will be responsible for greeting customers, exploring their needs, and linking them to our store offerings. You will...
-
Customer Experience Representative
2 weeks ago
National City, California, United States pacsun Full timeAre you passionate about retail and eager to join a dynamic team? As a Sales Associate at PacSun, you will have the opportunity to work with a wide range of brands and products, from adidas to Essentials Fear of God. Your key responsibilities will include delivering an engaging customer experience, maintaining store appearance and organization, and...
-
Customer Experience Specialist
1 day ago
Culver City, California, United States Tillys Full timeJoin Tillys as a Customer Experience Specialist and help us deliver outstanding customer experiences during peak season! In this role, you will work closely with our sales team to meet sales targets and exceed customer expectations.We offer a competitive salary of $17-$22 per hour, depending on experience.You will be responsible for building strong...
-
Customer Experience Representative
1 day ago
National City, California, United States Luxottica Group Full timeSales Associate PositionThe Luxottica Group is hiring a Sales Associate to work in a fast-paced retail environment. As a key member of our team, you will be expected to provide exceptional customer service, drive sales revenue, and maintain a high level of product knowledge.