Sales Associate

2 days ago

White Plains, New York, United States Forever 21 Full time
About Forever 21

Forever 21 is a leading global fashion retailer that has been a pioneer in the fast fashion market since its inception in Downtown LA. With over 350 stores across the USA and a robust e-commerce platform, we are a powerhouse in the industry. Our mission is to inspire individual self-expression through amazing fashion, and our DNA is rooted in Inclusivity, Customer-Centricity, and Accessibility.

Job Summary

We are seeking a highly motivated and charismatic Sales Associate to join our team. As a Sales Associate, you will be responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. You will bring a positive attitude and service mentality to every interaction, striving to delight the Forever 21 shopper.

Responsibilities
  • Create a welcoming environment for customers, consistently providing excellent customer service.
  • Respond promptly to customer inquiries and needs, proactively seeking opportunities to deliver a great customer experience.
  • Assist in the location, availability, and selection of merchandise, using basic selling techniques to engage with customers.
  • Introduce current sales, promotions, credit card applications, and other brand initiatives to gain customer loyalty.
  • Follow the Company's Customer FIRST model, completing sales transactions and maintaining proper accountability at registers.
  • Process merchandise returns and exchanges courteously and under company guidelines.
  • Speak positively about the brand, customers, and team members, demonstrating initiative, teamwork, and ownership in every interaction.
  • Maintain the visual standards for the selling floor, fitting rooms, visual displays, and presentations.
  • Assist in daily store recovery, before, during, or after store opening hours.
  • Adhere to company policies, procedures, and loss prevention practices.
  • Share feedback and ideas with management to improve store processes.
  • Adapt to a fast-paced environment, managing multiple tasks, and providing support for all cross-functional departments.
Qualifications
  • Must be at least 16 years of age.
  • Minimum of one year of retail sales experience and previous cash handling experience is preferred.
  • Must be energetic and charismatic, with strong communication, organizational, and time management skills.
  • Must have excellent interpersonal skills and act with integrity and business maturity.
  • Must be able to complete sales transactions in the POS register system.
  • Must be available to work a flexible schedule, including evenings, weekends, and holidays.
  • Must be able to spend up to 100% of working time standing and walking.
  • Must be able to lift and carry up to 50 lbs.
  • Must be able to perform repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.
Why Join Forever 21?

We value our employees' individuality and creativity, offering a relaxed corporate dress code and opportunities for personal and professional growth. As a valued member of our retail workforce, you will unlock key benefits, including competitive staff discounts, career advancement opportunities, a flexible schedule, and access to our education benefit program.

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