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Retail Associate

2 months ago

Mentor, Ohio, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Assistant - Cart Attendant. This role is responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities
  • Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed, informing members when products are unavailable, and offering alternative product options.
  • Maintain safety of facility by conducting safety sweeps, following procedures for handling merchandise, and correcting and reporting unsafe situations to facility management.
  • Provide member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, processing member purchases, and resolving member issues and concerns.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Requirements
  • Customer Service experience, preferably in a retail environment.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Excellent communication and problem-solving skills.
  • Ability to stand for long periods of time and lift up to 25 pounds.
What We Offer

As a Member Assistant - Cart Attendant at Sam's Club, you will have the opportunity to work in a dynamic and supportive environment, with a competitive hourly wage range of $15.00 to $22.00. You will also be eligible for additional compensation in the form of premiums, based on schedule, facility, season, or specific work performed.

We offer a comprehensive benefits package, including health, financial, and paid time off benefits, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.