Customer Service Representative
2 weeks ago
Lighthouse Insurance Agency LLC is seeking a highly organized and customer-focused Front Desk Clerk to join our team. As the welcoming face of our agency, you will be responsible for delivering exceptional customer service, managing front office activities, and supporting the administrative functions of the agency.
Key Responsibilities:- Greet and Welcome Clients: Provide a friendly and professional greeting to clients and visitors, setting the tone for a positive experience.
- Phone and Mail Management: Answer and direct phone calls to appropriate staff members, manage incoming and outgoing mail and packages, and maintain a tidy and organized front desk and reception area.
- Scheduling and Data Entry: Schedule and confirm appointments for clients and staff, and assist with administrative tasks such as data entry, filing, and document preparation.
- Client Inquiries: Handle client inquiries and provide information about our services, ensuring that clients receive accurate and timely responses.
- Team Support: Support the team with various office duties as needed, maintaining a positive and collaborative work environment.
- Previous Experience: Previous experience in a front desk or customer service role is preferred, but not required.
- Communication Skills: Excellent verbal and written communication skills are essential for this role.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.
- Organizational Skills: Strong organizational and multitasking abilities are necessary to manage multiple tasks and responsibilities.
- Professionalism: Ability to maintain a professional demeanor and handle confidential information is essential.
- Competitive Pay: $22.00 per hour.
- Job Stability: Opportunity to work in a growing industry with a stable and supportive work environment.
- Retirement Savings Plan: Access to a retirement savings plan for long-term financial security.
- Paid Time Off: Paid time off and holidays to maintain a healthy work-life balance.
- Professional Development: Opportunities for professional development and growth within the agency.
Lighthouse Insurance Agency LLC is a well-established, customer-focused insurance agency serving East-Central Illinois for over 40 years. We pride ourselves on delivering personalized service and comprehensive insurance solutions to our clients. If you are a highly organized and customer-focused individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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Field Service Representative
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