Service Partners Representative

6 days ago

Macedonia, Ohio, United States TopBuild Full time
About Your Future at TopBuild Corp.

TopBuild Corp. is a leading installer and distributor of insulation and building material services nationwide. We have approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization.

Your Role as Customer Service Specialist

You will serve as the key customer contact for our branch, providing order support and product information for our customers. You will collaborate with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to support the order fulfillment process. Some of your duties and responsibilities will include:

Daily Tasks
  1. Daily outgoing calls to external customers to schedule, confirm, and re-confirm delivery dates.
  2. Handle customer complaints and concerns in a professional and timely manner.
  3. Enter claims/complaints and communicate those issues to the sales team respectively.
  4. Use tact and diplomacy to navigate difficult situations and turn them into opportunities for superior customer service.
Long-term Objectives
  • Develop a working knowledge of customers, services and products.
  • Establish strong relationships with internal partners to improve customer satisfaction and loyalty.
  • Continuously evaluate and improve processes to enhance efficiency and productivity.
Requirements and Qualifications
  • Minimum of 18 years of age.
  • Supply chain experience a plus.
  • If operating a Company Vehicle, a valid driver's license will be required.
  • 1 - 2 years of experience in a customer service role. 3 - 5 preferred.
  • Ability to perform basic math calculations.
  • Personable, enthusiastic and engaging personality.
  • Excellent communication skills, both verbal and written.
  • Ability to complete tasks in a detailed manner, ensuring accuracy in all work before it's completed.
  • Ability to make informed decisions with a sense of urgency.
  • Ability to handle multiple projects under limited supervision.
  • Strong soft skills with the ability of providing superior customer service.
  • Data entry and computer skills in MS Windows environment; Proficient in Excel.
  • Ability to work well in a team environment.
Benefits

We offer a competitive salary range of $45,000-$60,000 per year, depending on experience. In addition, we provide a comprehensive benefits package including medical, dental and vision insurance, Strive Wellness Program, 401(k) matching, paid holiday and paid time off (PTO), AssuredExcellence: minimal to no cost medical care and prescription drugs, Flexible Spending Accounts (FSA): Healthcare and Dependent care, Health Spending Account (HSA): with employer contribution, Life & Disability Insurance, Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc., Employee Referral Bonus, Paid Military Leave, Tuition Reimbursement, and Length of Service Award.

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