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Service Technician for Industrial Equipment

2 months ago

Kenosha, Wisconsin, United States Deville Technologies Full time
Job Overview

Salary: Competitive

We are seeking a dedicated individual who thrives in a dynamic environment. The ideal candidate is a proactive thinker with strong organizational skills, meticulous attention to detail, and a passion for overcoming challenges. If you possess these traits, we encourage you to explore this opportunity.

About Deville Technologies:

Deville Technologies is a leading manufacturer and distributor of advanced industrial food processing equipment. We are committed to delivering high-quality machinery that meets the rigorous standards of our industry. Our focus on exceptional client service drives our growth, leading to the need for additional skilled professionals.

Position Summary:

We are currently offering a rewarding career opportunity for a Field Service Technician. Reporting to the Service & Plant Manager, your primary responsibilities will include responding to maintenance requests, providing operational training, and installing equipment and systems. As a Field Service Technician, you will play a crucial role in ensuring customer satisfaction and will collaborate closely with our engineering, sales, and marketing teams.

Key Responsibilities:

  • Conduct service calls and equipment commissioning at client locations.
  • Deliver training sessions on Deville product lines in both classroom and hands-on settings.
  • Manage customer service inquiries and provide technical support.
  • Prepare and submit detailed reports on service activities.
  • Evaluate client requirements for spare parts and coordinate with internal teams.
  • Perform mechanical tasks such as bearing replacements and motor changes.
  • Troubleshoot issues related to electrical systems, electromechanics, pneumatics, PLCs, and programming.
  • Execute welding and polishing tasks as necessary.

Success Metrics:

Within 6 Months:

  • Demonstrate comprehensive product knowledge and training capabilities.
  • Independently perform service calls and equipment commissioning with minimal assistance.

Within 12 Months:

  • Maintain the success factors established in the first 6 months.
  • Exhibit autonomy in the refurbishment of Deville equipment.
  • Effectively manage service calls, commissioning, troubleshooting, and equipment diagnostics at client sites.

Ideal Candidate Attributes:

  • Enthusiastic and positive demeanor.
  • Self-sufficient, proactive, and entrepreneurial mindset.
  • Results-driven with a focus on efficiency and quick turnaround.
  • Commitment to continuous learning and adaptability to new challenges.
  • Strong time management skills.
  • Quick learner with problem-solving abilities and a drive for improvement.
  • Highly organized and detail-oriented.
  • Client-focused with excellent communication skills.
  • Professional demeanor at all times.

Qualifications and Experience:

  • 2 to 5 years of experience in troubleshooting electrical, electromechanical, pneumatic, and mechanical systems, with knowledge of PLCs.
  • Experience in customer service roles.
  • Proficient in Windows XP and Microsoft Office Suite, particularly Word, Excel, and Outlook.
  • Ability to create clear and concise reports and correspondence suitable for client interaction.
  • Fluency in English is required; proficiency in Spanish and/or French is a plus.
  • Strong public speaking skills for training sessions.
  • Experience with food processing equipment is advantageous.
  • Relevant certifications in electrical, automation, mechanical, or welding fabrication are beneficial.

Deville Technologies offers a supportive work environment with opportunities for professional growth, alongside a competitive compensation package that includes benefits.