Electronic Banking Operations Specialist

4 days ago


Lexington, South Carolina, United States First Community Full time

Position Summary

This role is responsible for the daily processing of various electronic banking functions, including wire transfer processing, online banking, bill payment, ACH processing, positive pay, remote deposit capture, and mobile banking functions for consumer and business customers.

Essential Duties and Responsibilities

  • Customer Support, including wire/ACH processing, online/mobile banking, bill payment/people pay, remote deposit capture/mobile deposit capture
  • Process requests for electronic transactions according to bank policy and procedures
  • Communicate any issues or concerns with First Community Bank personnel or directly with the customer
  • Work with various departments in the organization to assist customers and provide support for various services
  • Prepare audit documentation as required
  • Complete periodic reporting needed for tracking and monitoring wire transfers, ACH processing, remote deposit capture, and other systems
  • Cross-train for other positions in the bank's electronic banking sales support area

Qualifications

High school diploma or equivalent and 2 years electronic banking operations experience, or an equivalent combination of education and experience

Knowledge of FIS operating systems and procedures

Attention to detail required

Ability to meet deadlines and work under time constraints

Detailed knowledge of computer software and hardware required

Ability to sit in front of a computer for extended periods of time

Ability to offer a high level of customer service

Polished written and oral communication skills



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