Fertility Patient Care Coordinator
2 days ago
Duke University is a renowned multi-specialty physician practice with 140 clinics across North Carolina. We offer competitive compensation, benefits, and a supportive work atmosphere that fosters excellence in patient care.
We are seeking a highly skilled Fertility Patient Care Coordinator at our Fertility Center in Morrisville, NC to serve as the primary point of contact for new patients and referring providers.
This role requires strong critical thinking skills, excellent customer service, and independent decision-making to ensure seamless patient experiences. The New Patient Coordinator will be an integral part of the fertility care team, responsible for patient registration, scheduling, and coordination of care activities.
Key Responsibilities- Oversee complex processes involving multiple calls to patients, referring physicians, and previous facilities/providers to request records and facilitate record review with the clinical team.
- Determine appropriate providers and appointment types for new patients, ensuring accuracy and appropriateness using scheduling guidelines.
- Educate patients on their fertility journey, including expected milestones and treatment plans.
- Ensure accurate insurance information and collect fees when applicable, following departmental protocol and regulatory guidelines.
- Tailor patient estimates based on specialized treatment plans and fertility benefits.
- Coordinate special payors such as ARC or Progyny for fertility patients.
- Ensure self-pay waivers are completed and all insurance requirements are met before patient arrival.
- Obtain authorizations based on insurance plan contracts and guidelines.
- Assist management with compiling departmental statistics for budgetary and reporting purposes.
- Work experience equivalent to a bachelor's degree or relevant work experience (call center, healthcare scheduling, financial clearance, customer service, education).
- Experience in healthcare or health care scheduling, preferably in a call center, healthcare scheduling, financial clearance, customer service, or education setting.
$55,000 - $65,000 per year, depending on experience and qualifications.
BenefitsDuke Health offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
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