Claims Resolution Expert

1 week ago

Pomona, California, United States LERETA Full time

About the Role

We are seeking a highly skilled Claims Resolution Expert to join our team at LERETA. As a key member of our Refund/Return Team, you will play a critical role in resolving claims and ensuring timely payment.

Salary Information

The estimated annual salary for this position is $63,900 - $90,700, based on national averages for similar positions in the United States.

Key Responsibilities

  • Resolve claims and ensure timely payment by processing and researching refund or return checks, including requests from lenders requiring research, to determine root cause.
  • Exercise strong analytical skills to identify and resolve issues related to claims and payments.

Tax Amount Data Analysis

  • Analyze tax amount data and statuses per property taxes received from taxing agency jurisdictions.
  • Identify opportunities to increase efficiency in processing research tasks.

Communication Skills

  • Effective verbal and written communication with mortgage lenders and taxing agency jurisdictions.

Education and Experience

  • High School Diploma or equivalent.
  • Experience in Microsoft Excel, Microsoft Word, and Microsoft Access.
  • Knowledge of the LERETA online system, Black Knight (MSP) and/or Fiserv Servicing Systems.
  • Data entry/computer usage experience.

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