Convenience Store Team Member
1 week ago
Job Summary:
The Convenience Store Team Member is responsible for providing exceptional customer service in a welcoming and friendly atmosphere. This role involves greeting customers, stocking and merchandising, taking customers' payment, and creating a positive energetic atmosphere for the customers.
Key Responsibilities:- Provide exceptional customer service and create a positive customer experience
- Welcomes customers to the store and assists them with their needs
- Verifies customer's age by asking for appropriate identification, in accordance with company policy and state/federal laws
- Takes payment using POS system and accurately rings up all sales
- Develops personal ongoing relationships with customers and answers their questions
- Communicates and works cooperatively with Convenience Store Manager to maintain department standards
- Maintains a clean and organized store environment, including dusting shelves, cleaning windows, and keeping product clean and free from dust
- Stocks and organizes the store as needed and assists with inventory
- Assures that gas pumps are operating properly and calls for assistance when necessary
- Participates in merchandising and displaying of all products and works with Convenience Store Manager to carry out product resets and understand sales trends
- Always makes the best use of time and resources and seeks ways to reduce costs
- Prevents loss by knowing and complying with DMG's safety rules
- Ability to deal tactfully and effectively with customers and all team members
- Possesses excellent time management skills and ability to handle multiple tasks
- Good oral and written communication
- Complete understanding of all safety requirements and company safety policies
- Proper training and knowledge of the following equipment/procedures: cash register, box cutter, gas console equipment, and proper lifting techniques
- Complete knowledge of all company security regulations and federal/state/local regulations relating to the sale of alcohol and/or tobacco products
- Effective mathematical skills for proper money handling
- Commitment to excellence in customer service and other DMG values
- 3-6 months customer-service experience preferred
- Prior experience with cash register and/or cash handling highly recommended
- Lifting and carrying up to 60 pounds on an occasional basis
- Frequent stopping, bending, squatting, kneeling, walking, reaching turning, climbing stairs/ladders
- Must be able to work at a fast pace
- Regularly exposed to a cool, damp environment (coolers) as well as extreme hot temperatures (ovens, grills)
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