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Packaging Service Technician

2 months ago

Levittown, Pennsylvania, United States Hughes Enterprises Full time
Job Summary

The primary objective of the Onsite Service Technician is to proactively maintain equipment, perform repairs, onsite installation and test tasks while representing the company in a professional and safe manner.

Key Responsibilities
  • Tie workflow to schedule and prioritize tasks efficiently.
  • Manage all onsite installation, repair, maintenance and test tasks to ensure seamless operations.
  • Diagnose errors or technical problems and determine effective solutions.
  • Produce timely and detailed service reports to stakeholders.
  • Document processes and procedures to ensure compliance and quality standards.
  • Operate vehicles safely and utilize field automation systems to optimize performance.
  • Adhere to company procedures and protocols to maintain a high level of service quality.
  • Understand customer requirements and provide recommendations and briefings to meet their needs.
  • Interact with customers in a professional manner to build strong relationships.
  • Work safely and follow policies, guidelines, and regulations for safe handling and work processes.
  • Wear appropriate and approved clothing and safety equipment to ensure a safe working environment.
  • Coordinate and prioritize needs and tasks as they change to meet business objectives.
  • Meet industry performance and quality standards to maintain a competitive edge.
  • Cross-departmental engagement with internal support teams to promote customer service, teamwork, and company goals.
Requirements
  • Experience: Packaging Machinery Preferred
  • Education: Minimum high school diploma
  • Licenses: driver's license in good standing
  • Specific skills:
    • Mechanical ability
    • Ability to read instructions and diagrams
    • Familiarity with RSLogix a benefit.
  • Personal Characteristics:
    • Client-focused
    • Positive, energetic, and motivated
    • Ability to foster and maintain professional relationships
    • Able to manage high stress or busy periods while remaining focused, positive, and united.
    • Adept at managing multiple priorities efficiently and effectively
    • Complex problem-solving from a technical mechanical perspective
Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is may be required to, stand, sit; talk, hear, and use hands and fingers to operate machinery, stoop, bend or kneel
  • Specific vision abilities required by this job include close vision requirements due to reading of related work documents, such as bills of lading, orders, documents, etc.
  • Moderate to heavy lifting up to 50lbs may be required (some industrial machine assistance available)