Software Technical Services Engineer

2 weeks ago


Santa Barbara, California, United States Impact Full time
Job Title: Software Technical Services Engineer

At Impact, we're passionate about delivering exceptional customer experiences. As a Software Technical Services Engineer, you'll play a critical role in ensuring our clients receive top-notch technical support and guidance.

Key Responsibilities:
  • Develop in-depth product knowledge and stay up-to-date with Impact technology and industry trends.
  • Manage and support existing client integrations, identifying areas for improvement and implementing solutions.
  • Collaborate with cross-functional teams, including Engineering, Product, and Customer Success, to drive technical innovation and customer satisfaction.
  • Take ownership of client technical issues, from initial troubleshooting to resolution and communication.
  • Assist in creating technical documentation and help content for clients and internal teams.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, Science, or related field.
  • 3+ years of experience in a tech-focused role, preferably in an external customer-facing capacity.
  • In-depth knowledge of Affiliate Marketing or Digital Marketing Industry.
  • Strong problem-solving and troubleshooting skills, with ability to learn new technologies quickly.
  • Excellent verbal and written communication skills, with ability to effectively prioritize tasks and manage time.
What We Offer:
  • Competitive salary range: $85,000 to $100,000 per year, plus eligible for RSU grant and variable annual bonus.
  • Unlimited PTO, flexible work hours, and continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA.
  • Medical, dental, and vision insurance, flexible spending accounts, and 401(k) matching.
  • A dynamic, inclusive work environment with opportunities for growth and professional development.

We're an equal opportunity employer and value diversity at Impact. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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