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Hotel Receptionist

2 months ago

Englewood, Colorado, United States Highgate Hotels Full time

Job Summary:

The Front Office Agent is a key member of the Highgate Hotels team, responsible for delivering exceptional guest experiences during check-in, throughout their stay, and at checkout. This role requires a high level of attention to detail, excellent communication skills, and a passion for providing outstanding customer service.

Key Responsibilities:

  • Provide attentive, courteous, and efficient service to all guests, ensuring a seamless and memorable experience.
  • Maximize room revenue and occupancy through effective upselling and cross-selling techniques.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Collaborate with the hotel team to ensure seamless communication and a high level of service delivery.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving and conflict resolution skills.
  • High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset.