Telecommunications Officer

We are seeking a highly skilled and dedicated Telecommunications Officer to join our team at the Cornell University Public Safety Communications Center. As a key member of our team, you will be responsible for coordinating emergency and non-emergency responses to calls for assistance from the Cornell community.

• Coordinate emergency and non-emergency responses to calls for assistance from the Cornell community.
• Evaluate situations and determine proper response procedures based on circumstances and facts gathered.
• Multi-task, sort, and prioritize multiple frequency radio traffic to send and receive critical information.
• Handle sensitive emergency situations in a calm and efficient manner to ensure high-level safety and security for those involved.
• Make emergency notifications and coordinate various emergency services with agencies during critical incidents.
• Monitor, interpret, and initiate response of the fire, burglar, and environmental alarm, Closed-Circuit TV, and card access systems.
• Responsible for data entry and retrieval for in-house computer, internet, and State and Federal Criminal Justice computer systems.
• Answer and prioritize emergency and business telephone lines for Cornell University Division of Public Safety, perform administrative responsibilities, and handle walk-in complaints and provide information and referrals.

• Associate degree or two years' relevant dispatching experience or equivalent combination of education/experience required.
• Strong interpersonal communication skills (verbal and written) and prior experience in a job that required multi-tasking with the ability to work well under pressure.
• Ability to manage competing priorities while paying close attention to accuracy and details.
• Solid computer skills and customer service experience required.
• Must be able to work as an effective team member and build and maintain strong relationships.
• Must obtain FBI Criminal Justice Information Services Division (CJIS) compliant certification during on-the-job training.
• Must pass rigid background investigation, including fingerprint check, with no records of conviction, excluding minor traffic infractions.
• Must pass a typing test - minimum requirement for this position is the ability to type at least 30 words per minute.

• Prior dispatching experience preferred.
• Radio communication skills a plus.

Cornell University provides excellent benefits, including professional development, access to many wellness programs, employee discounts with local and national retail brands, health care options, and generous paid leave provisions. We are an equal opportunity employer and welcome applications from diverse candidates.