Security Officer

2 weeks ago

Nashville, Tennessee, United States Tennessee Full time
Job Summary:

As a Security Receptionist with the Tennessee State Library & Archives, you will serve as the first point of contact for patrons, guests, and staff, providing a welcoming and secure environment for all who enter the facility. This role requires a unique blend of customer service, security, and administrative skills, making it an exciting opportunity for those who enjoy working in a fast-paced environment.

Key Responsibilities:
  • Welcome patrons, guests, and visitors in a friendly and professional manner, ensuring a safe and pleasant experience for all.
  • Perform opening and closing procedures, provide building security, and coordinate with contracted security services to ensure the facility is secure 24/7.
  • Answer patron questions about facility guidelines, parking, and security requirements, providing accurate and helpful information.
  • Perform security checks of personal items being carried into and out of the library public areas, preventing theft and ensuring a secure environment.
  • Monitor remote surveillance cameras, ensuring proper security access clearance for patrons, guests, and staff, and monitoring patron parking.
  • Provide notification to staff of visitor arrivals, guests, and meeting attendees who require staff escort while in the building.
  • Serve as a contact for contractors, architects, engineers, and other state employees visiting the TSLA Facilities Director's office regarding facility maintenance and operation.
  • Answer phones, provide information, and utilize the Aiphone system to grant access to authorized personnel.
  • Schedule involves regular weekend and some evening work hours.
  • Perform other duties as required.
Requirements:

Education and Experience:
  • Education equivalent to a standard high school diploma.
  • Knowledge of basic reading, writing, and arithmetic sufficient to understand simple written instructions, email, etc., pertaining to building systems and security requirements.
Knowledge and Abilities:
  • Possesses skills in basic computer operations, including Microsoft Outlook, scheduling software, and entering customer information into a database.
  • Possesses skills in evaluating and screening patrons, guests, or visitors to avoid potential security issues.
  • Consistently greets and meets staff and members of the public in a friendly, professional manner.
  • Writes clear correspondence.
  • Works in close proximity with co-workers.
  • Ability to follow written or oral instructions.
  • Assists the organization in creating a safe and healthy working environment by working safely with provided equipment.
  • Performs monthly visual inspection of all facility portable fire extinguishers.
Physical Requirements, Health Safety, and Collections Security:
  • Ability to view and monitor activities on remote surveillance cameras.
  • Capable of walking during security rounds and parking surveillance.
  • Possess ability to simultaneously utilize the telephone and computer system for extended periods.
  • Possess ability to sit for long periods.
  • Assist the organization in creating a safe and healthy work environment by working safely with provided equipment.
  • Follow instructions given for health and safety purposes and immediately report any unsafe working practices or hazardous working conditions.
  • Take measures to protect the collections from loss, mutilation, or theft.
  • Lift and carry up to 25 pounds on a consistent basis, and move desks and chairs.
  • Direct personnel and visitors during emergency evacuations.
Salary: $42,000 annually plus the State of Tennessee benefits package

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