Experience Associate

7 days ago


East Lansing, Michigan, United States Conduent State & Local Solutions, Inc Full time

We're seeking a highly motivated Contact Center Agent II to join our team. In this role, you'll provide exceptional customer experiences through various channels, working in a dynamic environment with a rapidly growing organization that values individuality.

The ideal candidate will have at least 2 years of experience in a customer service center or call center setting, with a strong ability to multitask and work in multiple programs simultaneously. You'll also possess excellent communication skills, both written and verbal, and be able to meet the requirements of a background check and fingerprinting.

As a Contact Center Agent II, you'll perform business support or technical work using data, organize and coordinate tasks, and maintain accurate records. You'll also handle moderate outbound and inbound calls, responding to customer inquiries and resolving issues in a timely manner.

In addition to your compensation package of $18.00 per hour, you may be eligible for bonuses or incentives based on business needs.



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