Current jobs related to Telecommunications Solutions Engineer - Roanoke, Virginia - MAXIMUS

  • Port Solutions Field Engineer

    4 days ago

    Roanoke, Virginia, United States TMEIC Corporation Americas Full time

    Job Title: Port Solutions Field EngineerJob Summary: We are seeking a highly skilled Port Solutions Field Engineer to join our team at TMEIC Corporation Americas. As a key member of our industrial systems team, you will be responsible for providing technical advisory services to coordinate installation and commissioning activities for assigned projects while...

  • Sales Application Engineer

    2 days ago

    Roanoke, Virginia, United States TMEIC Full time

    Job Title: Sales Application Engineer - Port SolutionsAs a Sales Application Engineer - Port Solutions, you will be responsible for preparing timely and accurate commercial proposals and technical specifications to support sales function and the detailed cost analysis for all specifications.You will create a network of commercial and technical evaluator...

  • Retail Sales Associate

    1 month ago

    Roanoke, Virginia, United States Cox Communications Full time

    About the RoleCox Communications is seeking a highly skilled Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales, and building strong relationships with our customers.Key ResponsibilitiesExplain and demonstrate product capabilities to customers,...

  • Principal Solution Architect

    4 weeks ago

    Roanoke, Virginia, United States Wells Fargo Full time

    About this RoleWe are seeking a highly skilled Principal Solution Engineer to join our team at Wells Fargo. As a key member of our Digital Infrastructure Strategy Program (DISP), you will play a critical role in improving our datacenter exits and cloud migration velocity with a customer-first mindset.Key ResponsibilitiesProvide solutions to technical...

  • Software Quality Assurance Engineer

    1 week ago

    Roanoke, Virginia, United States R&K Solutions Full time

    Job Title: Software Quality Assurance EngineerR&K Solutions, Inc. is seeking a highly motivated and detail-oriented Automated Software Tester to join our 100% Employee-Owned team. The ideal candidate will be an expert in designing, developing, and executing automated test scripts as well as manual tests to ensure the highest level of software quality.Key...

  • Bridge Engineer

    4 weeks ago

    Roanoke, Virginia, United States Kiewit Corporation Full time

    Job Title: Bridge EngineerWe are seeking a highly skilled Bridge Engineer to join our team at Kiewit Corporation. As a Bridge Engineer, you will be responsible for designing and developing plans, specifications, and estimates for bridge projects, including standard bridges, walls, and minor structures.Responsibilities:Lead and perform engineering design...

  • Sales Specialist for Renewable Energy Solutions

    4 weeks ago

    Roanoke, Virginia, United States TMEIC Corporation Americas Full time

    Job Title: Industry Sales SpecialistJoin TMEIC Corporation Americas as an Industry Sales Specialist and play a key role in building a pipeline of business for integrated solutions within the photovoltaic, battery energy storage, and repower markets.Key Responsibilities:Position the Company as the primary choice of solution provider for new interconnect...

  • Lead Infrastructure Engineer

    7 days ago

    Roanoke, Virginia, United States Wells Fargo Full time

    About this role:We are seeking a highly skilled Lead Infrastructure Engineer to join our Foundational Hosting Environments (FHE) team. As a key member of our team, you will provide subject matter expertise and support to the Data Center Infrastructure Management (DCIM) function of Engineering.This role will work closely with our DCIM Infrastructure Engineers...

  • Senior Software Engineering Manager

    3 days ago

    Roanoke, Virginia, United States Wells Fargo Full time

    About this role:We are seeking a talented Lead Software Engineer to join our team at Wells Fargo. As a key member of our Legal Technology team, you will be responsible for leading complex technology initiatives and developing standards and best practices for engineering complex and large-scale technology solutions.Key Responsibilities:Lead complex technology...

  • Structural Engineering Assistant

    4 weeks ago

    Roanoke, Virginia, United States Burns & McDonnell Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Structural Engineering Intern to join our team at Burns & McDonnell. As an intern, you will have the opportunity to work collaboratively with our teams to support a Burns & McDonnell Department, Global Practice or Regional Office.Key ResponsibilitiesProvide support and assistance with...

  • Electrical Engineer

    1 month ago

    Roanoke, Virginia, United States Virginia Transformer Corp Full time

    Job Title: Application EngineerVirginia Transformer Corp is seeking a skilled Application Engineer to join our dynamic engineering team. This role is crucial for ensuring the design and development of high-quality transformer solutions that meet customer specifications and industry standards.Responsibilities:Analyze customer specifications and requirements...

  • Sales Application Engineer

    2 weeks ago

    Roanoke, Virginia, United States TMEIC Corporation Americas Full time

    {"title": "Sales Application Engineer", "description": "Job SummaryWe are seeking a highly skilled Sales Application Engineer to join our team at TMEIC Corporation Americas. As a key member of our sales function, you will be responsible for preparing timely and accurate commercial proposals and technical specifications to support sales efforts for solar...

  • Software Quality Assurance Engineer

    4 days ago

    Roanoke, Virginia, United States R&K Solutions Full time

    R&K Solutions, Inc. is seeking a detail-oriented Automated Software Tester to join our team. The ideal candidate will be an expert in designing, developing, and executing automated test scripts as well as manual tests to ensure the highest level of software quality.Key Responsibilities:Evaluates and executes testing procedures to ensure that software meets...

  • Electrical Engineer

    1 month ago

    Roanoke, Virginia, United States Virginia Transformer Corp Full time

    Job Title: Application EngineerVirginia Transformer Corp is seeking a skilled Application Engineer to join our dynamic engineering team.Job Summary:This role is crucial for ensuring the design and development of high-quality transformer solutions that meet customer specifications and industry standards.Responsibilities:Analyze customer specifications and...

  • Electrical Engineer

    1 month ago

    Roanoke, Virginia, United States Virginia Transformer Corp Full time

    Transforming the Future of EnergyAt Virginia Transformer Corp, we're at the forefront of building a clean energy future. As a skilled Application Engineer, you'll play a crucial role in designing and developing high-quality transformer solutions that meet customer specifications and industry standards.Key Responsibilities:Analyze customer requirements to...

  • Hardware Engineer 3

    4 days ago

    Roanoke, Virginia, United States Huntington Ingalls Industries Full time

    Job DescriptionWe are seeking a talented Hardware Engineer to join our team in Roanoke, VA. As a Hardware Engineer, you will contribute to the development of cutting-edge hardware solutions for the U.S. government.Key ResponsibilitiesPerform hardware analysis and reverse engineering of DoD assetsProduce clear documentation explaining the components,...

  • Electrical Engineer

    1 week ago

    Roanoke, Virginia, United States Virginia Transformer Corp Full time

    Job Summary:Virginia Transformer Corp. is seeking a skilled Electrical Engineer to join our dynamic engineering team. As a key member of our team, you will be responsible for designing and developing high-quality transformer solutions that meet customer specifications and industry standards.Key Responsibilities:* Analyze customer specifications and...

  • Project Manager

    2 weeks ago

    Roanoke, Virginia, United States TMEIC Full time

    Job Title: Project Manager - Energy & Infrastructure SolutionsAs a Project Manager - Energy & Infrastructure Solutions, you will lead and manage matrix teams to execute projects with a typical project cycle of 1 to 2 years. Your primary responsibility will be to coordinate cross-functional project teams, including parent company resources and suppliers, to...

  • Senior Infrastructure Engineer

    1 week ago

    Roanoke, Virginia, United States Wells Fargo Full time

    Job DescriptionWells Fargo is seeking a highly skilled Lead Infrastructure Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining our company's infrastructure, ensuring it is secure, scalable, and resilient.The ideal candidate will have a strong background in Linux Server OS, product integration,...

  • Lead Systems Operations Engineer

    2 weeks ago

    Roanoke, Virginia, United States Wells Fargo Full time

    About this role:Wells Fargo is seeking a highly skilled Lead Systems Operations Engineer to join our Technology organization and contribute to our Chief Technology Office.You will be a key participant in monitoring, evaluating, and measuring the impact of decisions practiced in the Control Management functional area by leveraging your experience with IT...

Telecommunications Solutions Engineer

2 months ago

Roanoke, Virginia, United States MAXIMUS Full time
Overview & Responsibilities

MAXIMUS is a prominent provider of government health and human services programs, collaborating with various levels of government to deliver essential, high-quality services to diverse communities.

Since its inception, MAXIMUS has been dedicated to assisting government entities in managing programs efficiently and enhancing outcomes for program participants.

As a responsible partner in government initiatives, we strive to help federal agencies fulfill their commitments through our skilled workforce, streamlined processes, and advanced technology.

Our primary focus is on achieving results that effectively connect citizens with government services.

This pivotal role will support our client in the Centers for Medicare & Medicaid Services (CMS).

You will collaborate closely with commercial off-the-shelf (COTS) vendors, product stakeholders, and other contractors to devise solutions that address both current and future needs of government programs through innovative approaches.

This senior technical role necessitates a strong background in identifying and implementing effective solutions tailored to government clients. The ideal candidate will draw upon insights gained from prior implementations and experience with government support programs.

Key responsibilities may include conducting market analysis, generating product specifications in collaboration with government clients, determining design requirements, establishing implementation timelines, managing pricing, and defining operational support needs (such as labor and technical resources).



Core Duties and Responsibilities:

  • Design and create tailored solutions utilizing technologies and design methodologies that ensure scalability, extensibility, and flexibility.
  • Prepare and deliver presentations and demonstrations of technological solutions to both internal and external stakeholders as required.
  • Collaborate with internal and external resources to identify and contribute to ongoing enhancements of open-source projects across various technologies.
  • Engage with internal teams to comprehend and architect technical solutions, facilitate design processes, and oversee implementations.
  • Review, guide, and support requests for information (RFIs), proposals (RFPs), and quotes (RFQs), including the development of whitepapers and conceptual frameworks.
  • Provide technical solution support during the proposal phase, encompassing technology stack, solution architecture, and implementation strategies.

Position-Specific Responsibilities:

  • Spearhead the identification and development of innovative solutions for help desk environments supporting a federal client.
  • Manage the solutions backlog, including prioritization, work estimation, implementation scheduling, and cost assessment in collaboration with the government product owner.
  • Offer insights on solution implementation planning, including resource requirements and timelines.
  • Collaborate with the government product owner and other contractors to establish solution implementation schedules.
  • Determine platform configurations and development approaches aligned with client specifications on an ongoing basis.
  • Regularly monitor platform configurations and operations to evaluate, analyze, and recommend enhancements and upgrades.
  • Lead discussions with the help desk team to assess solution effectiveness and recommend the scope of current and future product lines by reviewing specifications and requirements.
  • Provide foundational data for product line communications by defining product objectives.
  • Work with the product owner to evaluate capacity and platform availability requirements by reviewing program implementation pipelines and adjusting capacity levels accordingly.
  • Demonstrate experience with the MAXIMUS MGEP platform.
  • Coordinate with all IT teams to ensure proper engagement and support for the maintenance of the MAXIMUS MGEP platform.
  • Provide on-call support for critical incidents and coordinate with the program team and government product owner for resolution options.
  • Participate in and support platform solution architecture for new implementations, enhancements, and upgrades.
  • Assist in updating and maintaining all platform-specific documentation.
  • Demonstrate experience working on a FedRAMP production site, including understanding infrastructure requirements for successful implementation.

  • Support ongoing platform certification activities (FedRAMP) as necessary.
  • Assist with customer-specific Authority to Operate (ATO) activities as required.
  • Maintain professional and technical knowledge by attending vendor workshops, reviewing release notes, and participating in professional networks.
  • Contribute to team efforts by achieving related results as needed.

Additional Qualifications:

  • A minimum of ten (10) years of technology experience in development or infrastructure.
  • At least seven (7) years of in-depth telephony infrastructure engineering knowledge and experience in configuring and supporting telephony platforms, including NICE (required) and other Cloud Contact Center platforms.
  • A minimum of ten (10) years of experience with Contact Center technology, including IVR, ACD, WFM, and Reporting preferred.
  • Certification in one or more Contact Center Suites such as Genesys, NICE, Avaya, or inContact (or other Cloud Contact Center platforms) is preferred.
  • Advanced knowledge of networking principles and applications.
  • Experience with Service Now, AWS Cloud, Verizon Telephony solutions, and NICE Customer Experience Platform.
  • Experience in federal or state government settings is strongly preferred.
  • Ability to manage vendor relationships effectively.
  • Demonstrated expertise and confidence in discussing or presenting solutions to government clients.
  • Knowledge of the contact center market and related products and industry trends.
  • A Bachelor's Degree or equivalent experience is required.
  • Excellent networking skills, particularly in distribution channels and vendor relations.
  • Willingness to travel up to 10 percent as needed.
  • Strong leadership and motivational skills, especially in team settings.
  • Ability to work independently as well as collaboratively within a team structure.
  • Exceptional oral and written communication skills, with the ability to develop and deliver presentations to senior government officials.

Preferred Experience:

  • Experience supporting federal government help desks and/or call centers.
  • Experience working with Department of Health and Human Services agencies.
Minimum Requirements

  • A Bachelor's degree in a related field.
years of relevant professional experience required.

  • Equivalent combinations of education and experience will be considered in lieu of a degree.
EEO Statement

MAXIMUS values the unique skills and experiences of active military service members, their spouses, and veteran candidates, recognizing the core competencies they bring to our workforce.

We are committed to providing career paths that allow these individuals to continue making a difference for our country.

We take pride in our connections to organizations dedicated to serving veterans and their families.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer, providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.


Pay Transparency

Compensation at MAXIMUS is determined by various factors, including job location, education, training, experience, expected work quality and quantity, required travel, external market conditions, and internal value assessments.

Annual salary is just one component of MAXIMUS's total compensation package, which may also include short- and long-term incentives and program-specific awards.

MAXIMUS offers a comprehensive benefits package, including health insurance, life and disability insurance, retirement savings plans, paid holidays, and paid time off.

Compensation ranges may vary based on contract value but will align with job responsibilities and relevant experience. An applicant's salary history will not influence compensation decisions. MAXIMUS adheres to regulatory minimum wage rates and exempt salary thresholds in all cases.