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Customer Service Representative III

2 months ago

Seattle, Washington, United States HomeStreet Full time
Job Summary

We are seeking a highly skilled and customer-focused Senior Customer Service Representative to join our team at HomeStreet Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Build and maintain strong relationships with customers to understand their banking and borrowing needs
  • Recommend and sell HomeStreet Bank products and services to meet customer needs
  • Process complex transactions, including account changes, loan originations, and account openings
  • Participate in sales programs to generate new customers and meet referral goals
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 2 years of customer service experience in a banking or financial services environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
What We Offer
  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) and Roth 401(k) with employer match
  • Generous vacation and sick leave policy