Hexagon Mining Software Expert
3 weeks ago
About the Role:
We are seeking a highly skilled MinePlan Technical Support Specialist to join our team at Hexagon Mining, Inc. This role will provide technical support and services for MinePlan software worldwide, ensuring its effective operation at customer mine sites and delivering tangible value to our customers' mining operations.
Key Responsibilities:
- Provide expert technical support and troubleshooting to resolve MinePlan software-related issues worldwide.
- Deliver comprehensive client training and project assistance programs to enhance customers' skills and knowledge.
- Collaborate with the technical support team to develop and implement efficient processes and improve customer satisfaction.
- Take ownership of customer issues, working towards resolution and escalating when necessary.
- Participate in on-call support activities to ensure continuous service delivery.
- Document and communicate technical information effectively to the Product Development team.
- Stay up-to-date with industry trends and technologies to provide innovative solutions to customers.
What We Offer:
- Competitive salary range: $80,000 - $120,000 per year, based on experience and location.
- Generous travel allowance for service delivery to clients worldwide.
- Opportunity to work with industry-leading digital reality solutions and technologies.
- Dynamic and collaborative work environment.
- Ongoing professional development and growth opportunities.
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