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Bakery Sales Associate

2 months ago

Casper, Wyoming, United States Ralphs Grocery Company Full time
Bakery Clerk Job Description

We are seeking a highly motivated and customer-focused Bakery Clerk to join our team at Ralphs Grocery Company. As a Bakery Clerk, you will play a key role in creating an exceptional customer experience through exceptional service and maintaining a safe and clean environment.

Key Responsibilities:
  • Create an outstanding customer experience through exceptional service and establish a safe and clean environment.
  • Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
  • Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
  • Observe scheduled shift operating hours and maintain cleanliness of counter, cases, freezer, and coolers.
  • Recommend bakery items to customers to ensure they get the products they want and need.
  • Use all equipment in the bakery according to company guidelines and maintain and restock displays throughout the day.
  • Ensure product freshness through proper rotation and by monitoring date codes and check product quality to ensure freshness.
  • Properly use kitchen equipment, proof box, stove, and computerized scale and stay current with present, future, seasonal, and special ads.
  • Adhere to all local, state, and federal health and civil code regulations and ensure proper temperatures in cases and coolers are maintained.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents and report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud.
  • Ensure that all current merchandising, customer service, labor control, expense, and supply controls, loss prevention, maintenance, safety, food safety, associate, and customer engagement rules are being followed.
Requirements:
  • Ability to handle stressful situations and effective communication skills.
  • Knowledge of basic math: counting, addition, and subtraction and current food handlers permit once employed.
  • Must be able to meet the minimum physical demands of the position.
  • Desired previous job experience: retail experience, customer service experience, and second language: speaking, reading, and/or writing.