Warehouse Operations Supervisor
3 weeks ago
Job Summary:
The Freezer Supervisor is responsible for ensuring that all available product in the warehouse is out for sale and maintained with the strictest freshness policies in accordance with Company direction and HACCP Guidelines.
This role requires effective communication with customers, teamwork to ensure customer satisfaction, and a pleasant, safe working and shopping environment.
Key Responsibilities:
- Demonstrate teamwork to ensure customer satisfaction and a pleasant, safe working and shopping environment.
- Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions.
- Operate equipment (e.g., box cutter, knives, scales, compactor, hi-los, scooters, scissor lifts) according to company & OSHA guidelines.
- Follow basic product handling procedures in accordance with company & HACCP policy.
- Responsible for product presentation, rotation, labeling, replenishment & backstock organization.
- Ensure in-stock position of available product while monitoring inventory levels through frequent cycle counts.
- Maintain working knowledge of all warehouse equipment.
- Gain and demonstrate a high level of operational execution and product knowledge.
- Ensure consistent execution of all Department operating procedures in accordance with Corporate Audit.
- Utilize accomplished selling skills to secure additional sales and use suggestive selling techniques to increase sales of products.
- Communicate code dating issues and shrink opportunities and monitor product quality to reduce shrink.
- Plan work duties appropriately during the scheduled shift to accomplish all assigned tasks.
- Maintain high cleanliness standards; clean as you go, inclusive of washing, cleaning, sweeping, mopping.
- Assist senior managers with interviewing, hiring & scheduling needs.
- Adhere to all local, state & federal laws, and company guidelines; comply with and reinforce all food safety and safety regulations/guidelines/procedures and programs; report all issues and illegal activity, including robbery, theft, or fraud.
- Assist general team members as needed.
- Assist in other areas of the warehouse as needed and requested.
Requirements:
- Ability to develop and train team members, build relationships, utilize skills of team members most appropriately.
- Ability to provide outstanding customer service.
- Ability to manage warehouse operations effectively and efficiently.
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to team members.
- Ability to operate all equipment necessary to perform the job.
- Ability to work in a fast-paced working warehouse environment.
- Warehouse, retail and/or customer service experience is a plus.
- Must be able to perform basic functions on a handheld scanner, desktop computer and calculator.
Work Environment:
Requires frequent exposure to cold/freezing temperatures and equipment in motion (forklifts, electric pallet jacks, scooters).
Benefits:
- Medical, Vision, Dental Insurance
- Company Matched 401K
- Vacation, Sick & Personal PTO
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