Account Services Associate Professional
5 days ago
Job Summary:
Maintain existing accounts and process new account applications with accuracy, ensuring customer data aligns with data governance standards.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat for account updates, new requests, tax questions, and general inquiries.
- Create and maintain accurate customer account data in SAP, including billing, shipping, contact, and purchasing information.
- Serve as the primary point-of-contact for account-related issues, partnering with internal teams to resolve customer concerns.
- Process credit applications and validate tax exemption documents, correcting system-generated inaccuracies.
- Investigate undeliverable shipments and update shipping information accordingly.
Work Environment:
Enjoy a comfortable indoor workspace with regular opportunities to move about. No travel required.
Requirements:
- High school diploma or equivalent preferred; specialized skills training/certification may be required.
- 2-5 years of experience in a related area of responsibility.
Estimated Salary Range: $45,000 - $65,000 per annum, depending on location and experience.
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