Account Services Associate Professional

5 days ago


New Braunfels, Texas, United States HD Supply Full time

Job Summary:

Maintain existing accounts and process new account applications with accuracy, ensuring customer data aligns with data governance standards.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat for account updates, new requests, tax questions, and general inquiries.
  • Create and maintain accurate customer account data in SAP, including billing, shipping, contact, and purchasing information.
  • Serve as the primary point-of-contact for account-related issues, partnering with internal teams to resolve customer concerns.
  • Process credit applications and validate tax exemption documents, correcting system-generated inaccuracies.
  • Investigate undeliverable shipments and update shipping information accordingly.

Work Environment:

Enjoy a comfortable indoor workspace with regular opportunities to move about. No travel required.

Requirements:

  • High school diploma or equivalent preferred; specialized skills training/certification may be required.
  • 2-5 years of experience in a related area of responsibility.

Estimated Salary Range: $45,000 - $65,000 per annum, depending on location and experience.



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