Customer Service Manager
3 days ago
About the Job
We are seeking a skilled and experienced Customer Service Manager to join our team. As a key member of our store leadership, you will be responsible for ensuring exceptional customer experiences across all aspects of our business.
Key Responsibilities:
- Sales floor management: Supervise sales floor staff, monitor sales performance, and implement strategies to improve sales growth.
- Cash handling and operations: Manage cash handling procedures, maintain accurate records, and ensure compliance with company policies.
- Customer service: Foster a positive customer experience by resolving complaints, answering questions, and addressing concerns in a timely and professional manner.
- Team management: Develop and lead a high-performing team, providing guidance, coaching, and training to enhance skills and productivity.
- Maintenance and organization: Ensure the sales floor is clean, organized, and well-maintained, adhering to company standards.
- Accountability: Take ownership of sales floor operations, including inventory management, receiving, and restocking.
Benefits
This role offers competitive pay, as well as opportunities for career advancement within the company. In addition, you can expect:
- Health benefits: Comprehensive medical, vision, and dental coverage
- Financial benefits: 401(k), stock purchase plan, and company-paid life insurance
- Paid time off: Enjoy generous PTO and/or PPTO for vacation, sick leave, holidays, and other purposes
- Other benefits: Disability coverage, company discounts, military leave pay, adoption assistance, and more
Requirements
To succeed in this role, you will need:
- 6 months of retail experience, including operating front-end equipment
- 6 months of customer service experience
- Leadership or supervisory experience (desired)
- Able to work in a fast-paced environment
Why Work with Us?
We strive to create an inclusive and supportive work environment that values diversity and promotes career growth. Our associates enjoy competitive compensation, comprehensive benefits, and opportunities to develop their skills and advance their careers. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity
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