Restoration Mitigation Supervisor

4 weeks ago

Salem, Oregon, United States SERVPRO - Creative Cost Control Corporation Full time
Job Summary:

As a Restoration Mitigation Manager at SERVPRO - Creative Cost Control Corporation, you will oversee production crews and jobs according to SERVPRO procedures. Your responsibilities will include assigning and coordinating jobs with crews, supervising job scheduling, coordinating requirements for the job, completing job files, supervising production, and monitoring jobs from start to finish. You will also provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Additionally, you will establish rapport with commercial, insurance, and residential customers.

Key Responsibilities:

* Oversee Franchise processes relating to customers and take care of customer needs

* Monitor and follow up on all assigned jobs ensuring customer needs are met

* Keep Operations Manager, General Manager, or Owner updated on production, as appropriate

* Manage relationships with centers of influence (COIs)

* Resolve problems quickly as they arise

* Perform production work as needed

* Oversee scheduling of jobs, resources, and crews following SERVPRO Franchise production guidelines

* Manage job file documentation, job profitability, and efficiencies

* Train, manage, and recruit production personnel

* Create and/or review job scopes and ensure accuracy and clarity

* Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently

Requirements:

* Effective written and oral communication

* Experience in cleaning/restoration preferred

* High school diploma/GED

* IICRC certifications preferred

* Ability to travel locally and out of state when necessary

* Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements:

* Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance

* Exposure to chemicals

* Walking and standing for long periods of time, driving, sitting, climbing,

* Ability to climb ladders and work at ceiling heights

* Ability to work in tight spaces (e.g., crawls spaces under buildings)

About SERVPRO - Creative Cost Control Corporation:

SERVPRO - Creative Cost Control Corporation is a leading provider of fire and water damage restoration services. We are committed to helping our customers recover from unexpected events and getting back to their normal lives as quickly as possible.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

What We Offer:

* Competitive pay rate

* Opportunity to learn and grow

* 401k match

* Health insurance

* Paid time off

* Paid holidays

* Paid training

How to Apply:

If you are interested in this position, please submit your application through our website or by contacting our HR department directly.

We look forward to hearing from you

Equal Employment Opportunity:

SERVPRO - Creative Cost Control Corporation is an equal employment opportunity employer and welcomes applications from diverse candidates.

We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Disclaimer:

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.

SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Language:

en

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