Cyber Operations Specialist
3 weeks ago
Mantis Security Corporation is seeking a highly skilled SVTC Technician to join our team of experts. As a key member of our Network Operations Center (NOC), you will be responsible for managing IT and AV equipment, providing live event support, and maintaining a high level of technical expertise.
Key Responsibilities- Manage and maintain IT and AV equipment, including information displays, digital signage, monitors, laptops, video record devices, and other related end-user devices.
- Provide live event support and operate equipment for presentations, sound, lighting, and audio/video conferencing.
- Create and manage user accounts, develop SOPs for conference center equipment utilization, and escalate IT issues to Tier III when necessary.
- Provide workstation, VoIP device, and voice and video conference support, as well as manage hardware in all stages, including unpacking and setup of end-user devices.
- Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when necessary.
- Install application software on end-user device workstations via scripted install packages and manage inventory of UC deployed software and end-user devices.
- Provide user education and training in basic hardware and software functions, create and maintain documentation and SOPs to train new employees, and use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests.
- Identify and execute process improvements and other enhancements that improve operational efficiency.
- Bachelor's degree from an accredited institute in an area applicable to the position, or an additional 4 years of experience in lieu of a degree.
- Minimum of four (4) years of relevant experience in addition to education level.
- Must possess current DoD 8570 IAT II or IAM II certification.
- Experience working in a DoD or IC environment desired.
- Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph.
Mantis Security Corporation is committed to providing a positive work environment that fosters technical innovation and personal growth. We offer a range of benefits for our employees and their families, and we are dedicated to helping our staff achieve a productive work-life balance.
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