IT Performance Engineer, Top Secret Clearance

2 weeks ago

Fort Belvoir, United States General Dynamics Information Technology Full time
Job Summary:
As a seasoned IT Monitoring Specialist at General Dynamics Information Technology (GDIT), you will play a pivotal role in ensuring the seamless operation and high performance of our IT systems and infrastructure. Your expertise in monitoring, troubleshooting, and responding to alerts will be instrumental in maintaining the stability and availability of our technology environment around the clock.

Main Responsibilities：
1. Continuously monitor customer IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.
2. Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.
3. Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.
4. Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.
5. Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.
6. Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.
7. Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
8. Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.
9. Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.
10. Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities.

Required Skills and Qualifications：
1. Proven experience in IT monitoring, incident response, and troubleshooting.
2. Familiarity with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems.
3. Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.
4. Excellent problem-solving skills and the ability to remain calm under pressure in high-stress situations.
5. Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.
6. Willingness to work in shifts, including nights, weekends, and holidays, as part of the 24/7 team.

Benefits：
We offer a competitive salary range of $75,574 - $102,246, depending on experience, location, and qualifications. In addition, we provide a comprehensive benefits package, including medical, dental, and vision plans, a 401(k) plan with company match, and paid time off. We also prioritize professional development and offer opportunities for growth and advancement in a dynamic and supportive work environment.

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