Epic Systems Specialist

3 weeks ago

Minneapolis, Minnesota, United States Optum Full time
About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

The Optum Enterprise Epic Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. Our Center of Excellence, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care.

Solid candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Key Responsibilities
  • Provide Epic product function, design, build, and testing expertise and experience for Epic Clinical Documentation module related to EpicCare Inpatient
  • Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
  • Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
  • Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
  • Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
  • Develop, support and maintain all required system design and build documents and other system documentation
  • Perform daily monitoring of applications in production use
  • Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for EpicCare Inpatient workflow
  • Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required
  • Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
  • Work with trainers to develop and maintain application specific training curriculum and materials
  • Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
  • Develop solid relationships with end user communities, customers and business partners
Requirements
  • Active / current Epic certification in EpicCare Inpatient Clinical Documentation
  • 4+ years Epic experience and 5+ years direct client experience
  • 3+ years healthcare experience
  • Direct client healthcare domain knowledge such as clinical documentation workflow, patient portal, closing encounters, and patient flow
  • Ability to travel 10-25% as needed
Preferred Qualifications
  • Experience in department build, and implementing community connect locations
  • Proficiency with Excel, Visio, PowerPoint and SharePoint
  • Proven ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
Key Competencies
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
  • In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications
  • Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
  • Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
  • Demonstrate solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
  • Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations

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