Financial Customer Care Agent

5 days ago


Twin Falls, Idaho, United States First Federal Savings Bank Full time
About the Position

This exciting opportunity is open to individuals who are passionate about delivering top-notch customer service and working in a fast-paced environment. As a Financial Customer Care Agent, you will be responsible for handling customer inquiries, resolving issues, and staying informed about bank products and services.

Key Responsibilities
  • Deliver exceptional customer service through phone, email, and chat interactions.
  • Process and respond to customer requests, ensuring timely resolution of issues.
  • Develop and maintain a comprehensive understanding of bank products, services, and policies.
  • Work collaboratively with colleagues to achieve departmental goals and objectives.
Requirements
  • A High School diploma or equivalent is required.
  • Proficiency in Microsoft Office Suite applications.
  • At least six months of customer-facing experience.
Preferred Qualifications
  • Previous experience in banking, with knowledge of related products and services.
Estimated Salary: $42,000 - $58,000 per year

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