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Customer Service Supervisor

2 months ago

Clinton, North Carolina, United States Food Lion Full time

Position Overview:
As a vital member of our team, the Customer Service Leader is responsible for delivering exceptional service to our customers while upholding the standards set by Food Lion. This role involves collaborating with the Customer Service Manager and Assistant Customer Service Manager to ensure a seamless shopping experience.

Key Responsibilities:
  • Provide friendly, prompt, and accurate service to enhance customer satisfaction.
  • Engage with customers, using their names to foster a welcoming environment.
  • Maintain professionalism by avoiding personal discussions in customer-facing areas.
  • Oversee the completion of store office tasks, ensuring accuracy and timely execution.
  • Possess comprehensive knowledge of office procedures, including cash handling and reporting.
  • Ensure the front end of the store is clean, organized, and presents a positive image.
  • Assist in training and guiding sales associates in register operations and customer service protocols.
  • Address any register issues promptly, ensuring minimal disruption to service.
  • Monitor the MVP savings center KIOSK to ensure it is operational and well-stocked.
  • Fulfill the role of sales associate as needed, adapting to business demands.
  • Maintain vigilance and call for assistance when necessary to uphold service standards.
  • Exhibit courtesy and support towards fellow associates.
  • Adhere to the company dress code, maintaining a neat and professional appearance.
  • Follow all company policies and procedures diligently.
  • Identify and rectify any safety hazards in the workplace.
  • Report maintenance needs or cleanliness issues to the appropriate personnel.
  • Complete all required training programs successfully.
  • Perform additional duties as assigned by management.

Qualifications:
  • High school diploma or equivalent preferred.
  • Strong communication and customer service skills.
  • Willingness to learn and adapt to various tasks and technical requirements.
  • Ability to meet the physical demands of the position.
  • Must meet age requirements for specific job functions.

Physical Requirements:
  • Proficient in using computers and communication systems necessary for job functions.
  • Ability to perform repetitive motions and lift weights as required.
  • Stand for extended periods and walk short distances as needed.
  • Handle various substances associated with cleaning and packaging.
  • Utilize hands for handling currency and operating equipment.
  • Meet established performance standards for the role.
  • Adapt to varying temperature conditions in the workplace.
  • Possess sufficient visual acuity for tasks requiring attention to detail.

Equal Opportunity Employment:
Food Lion is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or any other characteristic protected by law.