Front Desk Specialist

3 weeks ago

Sacramento, California, United States Kimpton Hotel Full time

What You'll Do

The Guest Service Agent is responsible for the smooth registration and check-out process, managing PBX operations, mail, and message services at the Front Desk. The role requires providing exceptional service to guests, acting as an advocate for the hotel, creating personal experiences, and developing relationships that encourage repeat visits.

Responsibilities Include:

  • Reviewing arrivals, noting special requests, blocking rooms as needed
  • Checking in and out hotel guests confidently, professionally, and friendly
  • Answering phone calls promptly, ensuring complete and accurate information
  • Completing tasks on designated checklists by the end of each shift
  • Conducting pre-assignment of hotel rooms, including VIPS, repeat guests, packages, and special requests
  • FOLLOWING ESTABLISHED KEY CONTROL POLICY
  • Ensuring proper credit policies are followed
  • Submitting lost and found articles with a completed report
  • Opening, securing, and balancing daily shift bank, verifying cash, check, and credit card transactions
  • Verifying credit limit reports
  • Monitoring room availability throughout the day
  • Reviewing daily selling status using yield management systems
  • Attending monthly department meetings
  • Communicating with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet

What We're Looking For

We seek candidates with a high school diploma or general education degree (GED), 1 year of previous experience in a Front Desk role at a full-service hotel, knowledge of the area, services, attractions, and events, flexibility to work evenings, weekends, overnight, and holidays, and ability to work under pressure during busy periods.

About Us

Kimpton Hotels & Restaurants believes in heartfelt connections that make lives better. Our founder, Bill Kimpton, revolutionized boutique hotels, focusing on genuine hospitality and people-centric experiences. As part of our mission, we strive to improve the lives of coworkers, guests, owners, communities, and foster a culture of inclusivity, embracing differences among employees, guests, and the community.

Our Culture

We celebrate individuality, creativity, self-leadership, and a passion for making others' lives better. Our San Francisco-born entrepreneurial spirit drives our approach to innovation, customer service, and employee empowerment. With a commitment to diversity, equity, and inclusion, we aim to create a workplace where everyone feels valued and respected.

Benefits

We offer a comprehensive benefits package, including paid time off, medical/dental/vision insurance, 401(k) plan, and hotel room and parking discounts to eligible employees. This role comes with an estimated salary range of $19-$20 per hour, based on location and qualifications.

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