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Senior ServiceNow Developer

2 months ago

Bloomington, Illinois, United States CALIBRE Full time
About the Role

CALIBRE Systems, Inc., a leading Management Consulting and Digital Transformation company, is seeking a highly skilled Senior ServiceNow Developer to join our team. As a Senior ServiceNow Developer, you will play a critical role in supporting our customer's mission by designing, creating, deploying, and maintaining multiple ServiceNow applications.

Key Responsibilities
  • Application Development: Develop, maintain, and enhance applications on the ServiceNow platform, including ITSM, ITBM, ITOM, CSM, Service Portal, HR Module, Asset Management, Change Management, Custom Development, and more.
  • Code Management: Develop code, hold code reviews, check in code, and help build the pipeline for continuous integration/continuous delivery.
  • Configuration and Customization: Customize ServiceNow applications, facilitate the rollout of new applications and modules, configure application UI, workflow, and API.
  • Configuration Management: Create, maintain configuration management on the ServiceNow platform in all environments.
  • Collaboration: Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.
  • Consulting: Confer with Mission Partners to define their information technology goals and advise on the re-engineering of business processes to meet those goals.
  • Expertise: Provide expertise in standards and validations, such as ISO 9000.
  • Knowledge Transfer: Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.
  • Integration: Act as a key coordinator between multiple project teams to ensure enterprise-wide integration of re-engineering efforts.
  • Awareness and Training: Champion awareness training and implementation of business processes.
  • Process Documentation: Develop process documentation, testing, workflows, and work plans.
  • Presentations: Lead workflow presentations to leadership and Mission Partners as required.
  • Project Coordination: Coordinate with multiple departments within and outside of the customer's organization to accomplish project tasks.
  • Problem-Solving: Independent self-starter and proactive at developing solutions and solving business problems using ServiceNow.
Requirements
  • Citizenship: U.S. Citizenship is required.
  • Clearance: Must hold an active Top Secret/SCI clearance with Polygraph.
  • Education: Bachelor's degree preferably in an IT-related field, or a Master's with 4 years of experience, or an Associate's with 8 years of experience.
  • Experience: Experience with ServiceNow Tools, understanding of best practices across both commercial and federal sectors as it relates to workflow and process management.
  • Interpersonal Skills: Excellent interpersonal skills with proven ability to team with industry partners.
  • Communication: Ability to communicate effectively in a fast-paced environment.
  • Estimation: Ability to estimate work effort requirements efficiently and appropriately.
  • Public Speaking: Strong public speaking skills and professional demeanor required.
  • Agile Frameworks: Experience in scrum and agile frameworks for development, including task management, performing stand-ups and sprint reviews, gathering requirements, and creating documentation.
Preferred Qualifications
  • ServiceNow Certification: ServiceNow developer certification, preferably Certified System Administrator (CSA) or Application Specialist.
  • HTML/CSS: Experience in HTML/CSS.
  • Insider Threat Programs: Experience with Insider Threat programs.