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Customer Experience Advocate
1 week ago
About This Role:
We're looking for a talented Customer Support Specialist to help us deliver world-class customer experiences. In this role, you'll play a critical part in ensuring our clients have an unforgettable time on their travels.
Your Responsibilities:
- Assist clients with inquiries related to bookings, cancellations, itinerary changes, and other travel-related concerns
- Provide expert advice on industry trends, policies, and COVID-19 protocols
- Upsell and cross-sell travel products and services such as upgrades, travel insurance, or additional packages
What You'll Need:
- Strong problem-solving skills and ability to think critically
- Excellent communication and interpersonal skills
- Ability to work independently with minimal supervision
What We Offer:
- A dynamic and supportive virtual team environment
- Ongoing training and development opportunities