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Retail Store Operations Manager

3 weeks ago

Richmond, California, United States Bath & Body Works Full time
Job Title: Retail Store Operations Manager

About Us:
Bath & Body Works is a leading retailer of fragrances, body care products, and home fragrance items. We're committed to creating a diverse, equitable, and inclusive culture focused on delivering exceptional experiences to our customers.

Job Description:
We're seeking an experienced sales floor leader to join our team as a Retail Store Operations Manager. As a key member of our store leadership team, you'll support delivering sales plan through effective execution of store and operational tasks. You'll be responsible for leadership tasks as delegated by the store manager, including acting as manager on duty to address customer service, vendor relationships, or maintenance issues. You'll also provide individual and team performance feedback and recommendations to managers, lead and model selling and customer experience standards, and display knowledge of product, company policies, and store strategies.

Responsibilities:
* Act as manager on duty to address customer service, vendor relationships, or maintenance issues
* Provide individual and team performance feedback and recommendations to managers
* Lead and model selling and customer experience standards
* Display knowledge of product, company policies, and store strategies
* Set the direction and goals for the day/shift when associates arrive for work
* Build a highly satisfied and loyal customer base through engagement, conversion, and gathering customer phone and email information
* Perform opening and closing routines, including execution of bank deposits, receipt of shipment, and interpretation of company directives
* Maintain policies and procedures
* Assist with floorsets, window changes, visual presentations, signage placement, etc., as directed

Qualifications:
* Preferably an existing sales associate aspiring to a management role
* Ability to foster a customer-focused selling culture
* Demonstrated selling and operational results
* Available for varied weekly shifts, including weekend, closing, and peak shifts
* Ability to provide in-the-moment coaching to associates

Estimated Salary: $60,000 - $80,000 per year

Benefits: