Emergency Department Hospitality Liaison
4 weeks ago
Overview
Hackensack Meridian Health is seeking a skilled Emergency Department Hospitality Partner to join our team. As a representative of our Patient Experience, Food & Nutrition, and Environmental Service departments, you will be the key liaison of support services within the Emergency Department.
The primary focus of this role is to maintain a clean, comfortable, and welcoming environment in the ED waiting areas, public restrooms, and Admit Pending Units. You will also be responsible for monitoring and serving meals to patients in the Emergency Department, as well as interviewing/rounding on patients to discuss key service lines.
Responsibilities
- Environmental Services (25%)
- Respond to calls for housekeeping problems such as spills and specific departmental needs.
- Maintain stock of paper and cleaning supplies.
- Policing public restrooms, stocking toilet paper and paper towels as needed.
- Provide communication between clinical staff and Environmental Services.
- Food & Nutrition (25%)
- Provide communication between clinical staff and Food & Nutrition, specifically with monitoring patient diet orders.
- Policing pantries and restock pantry items as needed.
- Patient Dining Associate Patient Partner (25%)
- Provide quality customer service to customers by providing one-on-one attention to detail.
- Proactively round on patients to explain patient diets.
- Handle immediate service recoveries and triage concerns to appropriate departments/clinical partners.
- Prioritize patients with extensive hold times to ensure they are as comfortable as possible.
- Other (25%)
- Assist in decluttering the Emergency Department by removing stretchers in hallways, removing equipment from hallways or patient areas.
- Build and maintain relationships with support services and clinical team members to ensure patients have a seamless experience in the Emergency Department.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Qualifications
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs or equivalent experience.
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