Customer Service Representative

3 weeks ago


Arlington, Virginia, United States MPANADAS Full time
Company Overview:
Mpanadas is a family-owned business in Arlington, VA, serving the local community with a South American cafe experience. Our goal is to provide delicious coffee, unique empanadas, and gourmet paletas.

Salary:
$12 - $15 hourly, depending on experience.

Job Description:
We are seeking a hardworking individual passionate about providing excellent customer service. As a team member, you will connect with customers by matching their energy and creating a welcoming experience. You will enjoy competitive pay, flexible scheduling, and opportunities for growth and advancement within our growing company.

Responsibilities:
  • Open, close, maintain, and restock the cafe following established protocols.
  • Prepare and serve food, beverages, and specialty coffee drinks.
  • Greet and engage with customers, matching their energy and creating a welcoming experience.
  • Upsell menu items and work towards individual and team sales goals.
  • Keep the cafe clean, including dining areas, kitchen, and restrooms.
  • Hand out flyers, offer samples, and encourage positive reviews on Google or Yelp.
  • Suggest and implement improvements to enhance operations and customer satisfaction.
  • Collaborate with team members and stay open to learning new skills.

Qualifications:
  • Ability to have a conversational-level discussion with clients in English.
  • Excellent customer service skills, with the ability to engage with a wide range of customers.
  • Enthusiasm for learning new skills and adapting to new challenges.
  • Interest in contributing to a fun, team-oriented work culture.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Ability to stand for up to 6.5 hours continuously.
  • Ability to lift a minimum of 30 pounds.
  • Ability to perform basic math with United States currency, including handling transactions accurately.
  • Proficiency in teamwork, with a willingness to assist colleagues as needed.
  • Positive and energetic attitude, with a commitment to creating a welcoming environment.
  • Proactive disposition, with a focus on identifying and solving problems.
  • Good personal hygiene and adherence to cleanliness standards.
  • Commitment to following directions, protocols, and rules.


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