Account Director
2 weeks ago
Job Title: Account Manager
Job Summary:
We are seeking a highly skilled Account Manager to join our team at First MainStreet Insurance, L.C. The ideal candidate will have a proven track record of maintaining strong relationships with clients and driving business growth through exceptional customer service.
Key Responsibilities:
- Develop and Maintain Client Relationships: Build and maintain strong relationships with assigned clients, serving as their trusted advisor and primary point of contact regarding their insurance policies.
- Account Growth and Development: Regularly communicate with clients to proactively address concerns, gather feedback, and identify opportunities for account growth.
- Account Management: Manage assigned accounts and ensure all deadlines are met.
- Client Data Management: Manage and report information from clients to ensure we are assisting in minimizing exposures.
- Market New Business: Seek opportunities to round out accounts to ensure we are fully mitigating the clients risk through insurance coverages.
- Monitor Account Satisfaction: Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention.
- Business Development: Market new business and/or renewal business, could be in conjunction with a Risk Advisor or independently.
- EPIC System Management: Manage all account work in our agency management system (EPIC) to ensure all data is accurate.
- Professional Development: Seek and develop opportunities to increase knowledge of insurance industry trends, market conditions, and competitors.
- Confidentiality: Maintain confidentiality of client and carrier information.
Requirements:
- Proven Experience: Proven experience in account management, customer relationship management, or sales.
- Technical Skills: Proficient or able to quickly learn and utilize Microsoft Office and other applications to maximize efficiency and function in a paper-free environment.
- Licensing: Expectation to become licensed in 90 days.
- Software Skills: Proficient in utilizing service management software and tools like EPIC.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
- Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize and handle multiple client accounts simultaneously.
- Insurance Knowledge: Knowledge of the insurance industry terminology and documentation.
- Data Analysis: Ability to collect, analyze, and interpret insurance-related data.
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