Neuropsychiatry Access Specialist

4 weeks ago

Portland, Oregon, United States Biogen Full time
About This Role

Biogen is seeking a seasoned Access Navigator to join our US Neuropsychiatry Franchise. This role is pivotal for ensuring patient access to our products and a positive customer experience through education on effective script fulfillment processes.

Key Responsibilities
  • Engage and work strategically with account decision-makers, relevant HCPs, and support personnel to deliver educational information that facilitates patient access and reimbursement for PPD therapy.
  • Educate stakeholders in key accounts who are involved in the script fulfillment process, with a focus on successful script submission, getting the script to the proper pharmacy, navigating the prior authorization process, and setting fulfillment process expectations with PPD patients.
  • Work closely with the account stakeholders to identify potential opportunities to improve fulfillment processes.
  • Act as the subject matter expert on all aspects of reimbursement, distribution options, and public and private payer policy coverage determination criteria relevant to specific customer's practices.
  • Provide disease state education around PPD screening, diagnosis, and treatment.
  • Collaborate closely with Neuropsychiatry Account Managers (NAMs), Trade, Payer, and Patient Services teams on script fulfillment issues (e.g., Specialty Pharmacy, account access and reimbursement management, etc.) to support pull-through and ensure that issues are resolved in a timely manner.
  • Organize and lead virtual as well as in-person access and reimbursement presentations to key account stakeholders, leveraging expert-level acumen on national and local payer payment trends, public and private payer dynamics, and pharmacy benefit reimbursement practices.
  • Serve as the regional reimbursement resource for key customer accounts providing both technical and practical advice to avert or resolve reimbursement issues and support patient access across the journey.
  • Promote a culture of compliance to ensure that all activities are fully compliant with Company policies and procedures, applicable laws, regulations, and industry standards.
Requirements
  • BA/BS required, preferably in one of the following areas: Business Administration, Communications, Healthcare Management, and Marketing.
  • 7+ years of access and reimbursement experience, with a successful track record across field reimbursement, clinical education or pharmaceutical account management of products that required significant payer and reimbursement support, specific emphasis on limited distribution network and controlled substances.
  • Comprehensive understanding of all aspects of reimbursement models (coding, coverage, and payment), including complete understanding of Commercial and Medicaid benefit designs and ability to locate applicable coverage policies.
  • Demonstrated advanced level of expertise with e-Prescribing and Prior Authorization processes.
  • Specialty Pharmacy, HUB and/or Patient service model experience, including experience with financial assistance programs.
  • Proactive and resourceful problem-solver with excellent interpersonal skills, exemplary and collaborative work ethic, and an ability to manage multiple and often-evolving strategic priorities.
  • Excellent written and verbal communication and presentation skills, tailored to various levels of internal and external audiences up to and including executive audiences.
  • Hybrid role with travel required - customer engagement will be virtual as well as in-person.
  • Driving is an essential duty of the job; candidates must have a valid driver's license to be considered.
About Biogen

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission.

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