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Customer Solutions Technician

2 months ago

Jeffersonville, Indiana, United States TSYS Full time

Position Overview

The role of the Technical Customer Service Representative is essential in providing support for clients and merchants facing technical challenges with point of service (POS) systems. This includes troubleshooting issues related to card swipe terminals and delivering standardized solutions by following established guidelines and documentation.

Key Responsibilities

  • Address and resolve technical support inquiries from clients and merchants regarding POS products.
  • Input necessary information into databases while effectively managing customer issues to meet quality and productivity standards.
  • Develop foundational knowledge of POS systems, customer service protocols, and compliance regulations through continuous training and reference to online resources.

Ideal Candidate Profile

We are looking for positive and energetic individuals with a knack for technology. The ideal candidate is dependable, enjoys problem-solving, and is capable of thinking creatively to find effective solutions.

Minimum Qualifications

  • High School Diploma or Equivalent

Preferred Qualifications

  • At least 2 years of relevant experience in customer service or technical support.
  • Proficient in basic computer skills and technical troubleshooting.
  • Ability to acquire and apply job-related skills while learning company policies and procedures.

Job Complexity

The role involves working on tasks that range from routine to semi-routine, requiring limited decision-making outside of established processes, while recognizing when deviations from standard practices may be necessary.

Supervision

Typically, the position requires following detailed instructions and established procedures, with guidance provided for most assignments.

Research Skills

Basic research abilities are essential for resolving customer inquiries and issues effectively.

Equal Opportunity Employer

TSYS is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, disability, veteran status, or any other basis protected by law.