Branch Manager I

4 weeks ago

Van Buren AR, United States Arkansas Employer Full time

Job Summary

The Branch Manager I is a key role at Arkansas Employer, responsible for the administration and efficient daily operation of a full-service branch office. This position is a great opportunity for a motivated and experienced professional to lead a team and drive business growth.

Key Responsibilities

  • Partner with management to coordinate and attain branch, region, and company objectives.
  • Coach and lead a strong support team of tellers and CSRs.
  • Comply with all company policies and procedures.
  • Maintain the ability and knowledge to backup all retail positions within the branch.
  • Ensure all retail and branch operational functions are performed accurately and in a timely manner.
  • Originate, process, and close various consumer and small business loan products.
  • Responsible for maintaining and developing business for the branch.
  • Participate in civic and community organizations as needed.
  • Complete regular monthly branch audits.
  • Ensure all security procedures are strictly followed.
  • Mitigate monetary losses by utilizing good judgment and sound decision-making skills in managing the daily operations of the branch(es).
  • Conduct regular staff meetings to keep staff informed.
  • Complete annual performance reviews and disciplinary action as needed.
  • Maintain a safe and professional business environment. Ensure all equipment is in good working order.
  • Participate in regular SWOT analysis for competitive advantage.
  • Review, evaluate, and determine payment decisions within established limits per company policies and standards.
  • Make hiring and termination staffing recommendations/decisions.
  • Provide wire verification/approvals up to established limits.
  • Provide cashier's check approvals within established limits, and discretionary placement of regulation cashier's check holds.
  • Approve fee refunds/waivers within established regional guidelines.
  • Lift coin bags up to 50 lbs.
  • Seek out opportunities to interact with customers and make customer service a top priority in the branch. This includes researching and resolving customer questions and concerns.
  • The ability to work in a constant state of alertness and in a safe manner.
  • Complete required BSA/AML training and other compliance training as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, and 1 to 6 months related management experience, or equivalent combination of education and experience.

Communication Skills

Ability to read, analyze, and understand general business/company-related articles and professional journals. Ability to speak effectively before groups of customers or employees.

Preferred Certificates, Licenses, Registrations

Some banking-related courses.

Software Skills Required

Intermediate: Payroll Systems, Spreadsheet, Word Processing/Typing. Basic: 10-Key, Human Resources Systems, Presentation/PowerPoint.

Working Conditions

Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

Additional Information

Required proficiencies:

  • Intense customer focus and ability to build strong customer relationships.

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