Customer Experience Manager

1 week ago


Commack, New York, United States IntelliShift Full time

Your Mission

You will develop and manage a client portfolio, ensuring high retention and mitigating churn risk. Proactively manage SaaS renewals, upsell, and expansion opportunities, engaging with customers on a regular cadence to maximize their value from the partnership.

The ideal candidate has 5+ years of experience as a Customer Success Manager, Account Manager, or business-outcome accountable Sales Executive, with expertise in setting and managing expectations with multiple stakeholders.


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