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Night Auditor

2 months ago

Lancaster, Wisconsin, United States Sleep Inn & Suites Lancaster Full time
{"title": "Overnight Front Desk Agent", "description": "Job Summary

We are seeking a highly skilled and professional Overnight Front Desk Agent to join our team at Sleep Inn & Suites Lancaster. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out process.

Responsibilities
  • Reconcile all accounts, balance cash drawers, and make necessary corrections as needed.
  • Accommodate and anticipate guests' needs, responding promptly and professionally.
  • Act as the information liaison for the property and guests, utilizing all communication avenues.
  • Complete night bucket check against PMS system to ensure accurate guest information.
  • Process and collect payments, adhering to all cashier procedures.
  • Maintain a clean and neat front desk area.
  • Perform other duties as assigned.
Requirements
  • Successful history as a front desk agent/night auditor or related customer service experience.
  • Advanced math skills and general understanding of accounting procedures.
  • Flexible schedule to meet business needs.
  • Task-driven individual who can focus on the guest, ensuring complete satisfaction with each transaction/interaction.
  • Ability to maintain a composed, gracious, and professional attitude.
Benefits
  • 401(k)
  • 401(k) matching
  • Employee discount
  • Flexible schedule
  • Paid time off
Work Schedule
  • 10 hour shift
  • 8 hour shift
  • Holidays
  • Night shift
  • On call
  • Weekends as needed
Shift Availability
  • Overnight Shift (Preferred)
Work Location

In person

", "lang_code": "en-US"}