Telecommunicator - Middlebury College

2 weeks ago

Middlebury village, Vermont, United States InsideHigherEd Full time
Job Summary:

The Telecommunicator acts as a primary emergency contact, a general information center, and a message relay center for the campus. This position coordinates dispatch and deployment of Security and Facilities personnel.

Key Responsibilities:
  • Answers all DPS phones and emergency lines and initiates and implements emergency protocols.
  • Primary contact for all physical plant and college community concerns after regular business hours, weekends, and during academic breaks 365 days a year.
  • Monitors the alarm system, which includes the Keltron Fire & Burglar alarms, 911 emergency system for all 911 calls dialed from on campus, and Insight/HVAC systems that are used for ammonia leaks, temperature alarms, pump failure, and water level alarms.
  • Monitors the Facility Commander Access system, controlling lock and unlock of doors as instructed or as necessary, Access card distribution, panic alarms, and security cameras.
  • Coordinates dispatch and deployment of Public Safety officers and Facilities Services personnel by appropriately communicating by radio or phone with public safety officers, facilities personnel, night watchpersons, temporary contractual security officers, Midd Rides student staff, and SES personnel.
  • Maintains necessary communications with local and state police, fire department, rescue squads, and Porter Hospital.
  • Must remain current on and follow DPS procedures, college rules, regulations, resources, and schedules.
  • Must participate in ongoing training sessions as required by DPS.
  • Must be capable of training new dispatch staff as needed.
  • Acts as emergency liaison for college groups traveling away from the College.
  • Maintains a shift log of all activities.
  • Completes, updates, and reviews databases and departmental documents.
  • Utilizes databases for documentation and retrieval of information (temporary vehicle parking permits, medical parking permits, party registrations, and Language School guest housing).
  • Utilizes appropriate reporting software for college community information and event information.
  • Manages key check in/out for student activities, mountain club, Dining Services, Custodial Services, vendors, and VIP guests housing.
  • Utilizes Permit Express for processing parking tickets, towing charges, ticket appeals, vehicle registrations.
  • Compiles statistics of the following: parking tickets, vehicles towed, locking and unlocking, intoxicated students, unregistered parties, illegal parties, on-call man requests, medical transports, escorts, and MPD NIBRS reports.
  • Responsible to read, respond to, and/or forward Public Safety email.
  • Assist with equipment check in/out for community members (battery charger, bike pump, etc.), Midd Rides, SES (radio, vest, etc.).

Special Services:
  • Maintains lost and found property.
  • Staffs academic, special events, and other operations such as: Graduation, orientations, student storage open hours, and welcome centers.

General Responsibilities:
  • Ordering supplies, purchasing officers equipment, ordering forms, and archiving hardcopy documentation.
  • Provides general information to the College community as necessary.
  • Performs other duties as assigned.

Qualifications:
  • A high school diploma is required. An associate's degree is preferred.
  • Computer knowledge and skills required.
  • Specialized and on-the-job training required.
  • Must maintain First Aid/CPR certification.
  • On the job training and re-certification provided.

Knowledge, Skills, and Abilities:
  • Must handle confidential matters with appropriate discretion.
  • Must be willing to work weekends and holidays, occasional long shifts, extra shifts, and overnight shifts.
  • Must have good phone etiquette, and the ability to work under short deadlines, exercise good judgment, and perform well under pressure.
  • Must be able to type and write legibly daily, file occasionally, stand for long periods of time occasionally, and sit for long periods of time frequently.

Experience:
Public relations and previous related experience helpful. Experience with MS Word, Excel, and Outlook, data entry, e-mail, and internet required.

Physical Demands:
Must be able to stand for long periods of time occasionally and sit for long periods of time frequently.

Offers of employment are contingent on completion of a background check. Information on our background check policy can be found here:

To apply, visit

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