Customer Engagement Specialist

5 days ago


Tumwater, Washington, United States Toyota of Olympia Full time
Key Responsibilities
  • Lead Management:
    • Respond thoroughly to all leads, addressing specific customer inquiries.
    • Communicate with customers using their preferred method (email, phone, text) and confirm their preferences during initial contact.
    • Set reminders and tasks to ensure timely and consistent follow-ups.
  • Customer Engagement:
    • Build strong relationships by understanding customer needs and preferences.
    • Ask thoughtful questions to provide tailored solutions and offer alternative vehicle options when necessary.
  • Appointment Setting:
    • Schedule and confirm appointments, providing detailed follow-up communication.
    • Work with managers to reconfirm appointments and prepare vehicles for customer visits.
  • Vehicle Presentation:
    • Provide personalized video walkarounds of vehicles to engage customers.
    • Ensure vehicles are clean, fueled, and prepared for scheduled appointments.
    • Include a pre-appointment call to confirm details and address any last-minute questions.
  • Creativity and Problem-Solving:
    • Think creatively to meet customer needs and close deals.
    • Maintain a customer-first mindset, striving to deliver exceptional service.


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