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Fraud Operations Manager

2 months ago

Chatsworth, United States Premier America Credit Union Full time

Job Type:

Full-time

Position Overview:

At Premier America Credit Union, we are dedicated to fulfilling our mission of serving our members by facilitating their financial needs and aspirations. Our team thrives on shared values of accountability, respect, and a commitment to exceptional service. Join us and become a vital part of our growing family.

Role Summary:

The Fraud Operations Manager plays a crucial role in overseeing the daily functions of the Fraud Operations team, focusing on risk mitigation strategies for fraud detection and prevention. This position entails direct supervision of team members and ensuring comprehensive coverage across all relevant areas. The Fraud Operations Manager will collaborate closely with various business units and the Director while exercising independent judgment and decision-making capabilities.

Key Responsibilities:

  • Exemplify and promote behaviors that reflect Premier America's Core Values.
  • Oversee the daily assessment, allocation, and resolution of alerts or new fraud cases generated by transaction monitoring systems or reported by members and staff.
  • Provide management, training, and expertise in identifying fraudulent and suspicious activities, including but not limited to Deposit Fraud, Check Fraud, Online Account Takeover, and Identity Theft.
  • Compile and present monthly and quarterly reports on Fraud metrics and Key Risk Indicators.
  • Develop and manage the budget for the Fraud Operations team.
  • Support special projects and initiatives as directed by management.
  • Ensure that operational procedures are updated in accordance with advancements in fraud detection technologies and emerging threats.
  • Perform specific duties related to the position and other responsibilities as assigned by management.

Qualifications:

  • A minimum of 10 years of experience in risk management, fraud investigation, or related fields within the financial services sector.
  • At least 4 years of experience in a leadership role, managing teams and daily operations.
  • A degree or professional certification such as CFE (Certified Fraud Examiner) is required.
  • In-depth knowledge of fraudulent activities and regulatory compliance related to financial crimes.
  • Strong analytical skills and the ability to make informed decisions based on data analysis.
  • Excellent communication skills, both verbal and written.
  • Ability to thrive in a fast-paced environment with a focus on risk management.
  • Proficiency in Microsoft Office Suite and research tools.
  • Strong organizational skills with attention to detail and the ability to manage multiple priorities.
  • Commitment to maintaining confidentiality and professionalism.

About Premier America Credit Union:

Founded in 1957, Premier America is one of the largest credit unions in the nation, dedicated to serving the financial needs of our members. With a robust branch network and access to thousands of surcharge-free ATMs, we are committed to providing exceptional financial services and solutions tailored to our members' needs.