Route and Logistics Coordinator
1 week ago
HCI is a national provider of mobile occupational health screening services to corporations across the United States.
This role's primary responsibility involves scheduling annual on-site visits to HCI's clients for various testing services. The ideal candidate will be detail-oriented, with excellent customer service skills and experience in fast-paced environments.
The Scheduling Specialist will work closely with the Scheduling Manager to resolve any issues that may arise during the appointment process. They will also serve as a liaison between HCI and the Mobile Van Technicians, ensuring seamless communication and coordination.
This position reports directly to the Director of Logistics and Fleet Operations and offers a competitive salary range of $55,000 - $65,000 per annum, depending on experience.
Responsibilities:
- Review appointment details from previous years and identify potential issues
- Collaborate with the Scheduling Manager to resolve any concerns before contacting clients
- Sell optimal dates to clients based on logistics and DOT hours of operation
- Revise appointment dates if required by clients, subject to approval from the Scheduling Manager
- Facilitate communication between HCI and Mobile Van Technicians
- Work with the Scheduling QA Manager to resolve any problems
Requirements:
- Ability to establish priorities and meet goals
- Organized, detailed, and multi-task oriented
- Comfortable with proof-reading and error correction
- Excellent verbal and written communication skills
- Proficient in Microsoft Office, particularly Excel, Outlook, and Word
- Strong customer relations skills
- Willingness to work overtime as needed
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