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Client Care Specialist

2 weeks ago


Chesapeake, Virginia, United States Massage Envy Full time
About the Role

As a Client Care Specialist, you will be responsible for providing outstanding customer service, promoting the value of Total Body Care, and supporting clinic flow. Your key responsibilities include:

  • Greeting clients, scheduling services, and addressing questions in a friendly and professional manner.
  • Educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases based on service provider recommendations.
  • Supporting the growth and retention of a client base both in-person and through phone/email outreach.

With our award-winning culture and supportive community, you will have access to trained leadership, ongoing training opportunities, and a chance to grow and develop your skills within the company.